- Location
- Pakistan
- Workplace
- Remote
- Level
- Mid level
- Posted
- 31 October
About this role
AutoLeap is looking for a Product Support Specialist to provide front-line support to our live customers. Everyday, our customers run their auto repair shops on our software, and our Support team has the essential responsibility of answering their questions and ensuring their successful operations.
About AutoLeap
AutoLeap is the market-leading shop management SaaS provider in the underserved auto repair industry. The Shop Management System (SMS) provides an all-in-one, cloud-based auto repair management software that helps after-market auto shop owners focused on general repair to better understand, manage, and grow their business - from scheduling appointments to managing technicians and generating invoices to help save time and money.
In 2023, we announced our $30m Series B led by Advanced Venture Partners (AVP) and aren’t slowing down. Our mission is to change the auto repair industry one shop at a time, helping shop owners get home to their families earlier and helping them build long-lasting healthy businesses to pass on to future generations. We will be the de facto choice for all shop owners looking to grow and improve their businesses with your help!
As a Product Support Specialist, you will:
- Deliver best-in-class front-line support to our customers via live chat and calls
- Ensure timely responses and resolutions on all customer enquiries
- Escalate bugs and feature requests to the Product and Engineering teams as appropriate
- Troubleshoot and properly action customer enquiries
- Be an ambassador for AutoLeap and cultivate strong customer relationships
NOTE: You will be required to work during North American work days & hours.
To be successful in this role, you will need:
- Excellent written English communication skills
- Strong academics from a top undergraduate program
- 1 - 3 years experience in technical support at a relevant technology company
- Proven track record of past success and role progression
- A knack for understanding and solving technical issues
- Ability to multitask and prioritize between competing tasks
- A passion for helping customers
As published by AutoLeap. Applications are handled on their site.
Skills this posting mentions
About AutoLeap
AutoLeap is a cloud-based auto repair shop management software, committed to empowering auto shop owners to drive their businesses into the fast lane. Our platform is meticulously designed to modernize every facet of the auto repair shop experience, from workflow management to parts ordering, customer communication, and more. With a strong presence in the auto repair industry, AutoLeap is trusted by a growing community of over 1,000 shops across the United States and Canada. If you're interested in joining our dynamic team, explore career opportunities here: https://autoleap.com/careers/ To witness how AutoLeap can transform your shop and help it thrive, get a free demo at: https://tinyurl.com/yc88t3dk For the latest investment news and financial updates about AutoLeap, visit our Crunchbase profile: https://www.crunchbase.com/organization/autoleap.
All 4 openings at AutoLeapOne click, then it is written
Apply to AutoLeap with a resume written for this role.
Queue Product Support Specialist and I read the posting, rewrite your resume against it, draft the cover letter, and score the fit. Then you press send, or press one button and I fill in AutoLeap’s form for you.
01Drop your resume
A PDF or a LinkedIn URL. About a minute, once.
02I rank the openings
Every weekday morning, the live catalog scored against your history. Up to 20 worth your time, not two hundred links.
03Each one is written up
Resume rewritten for the posting, a cover letter, a fit score. Press send, or let me fill in the form.
- 25 sent a week, free
- No card
- Nothing sent until you say so
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Put this to work
Paste your career in once. Every application after that is written for you.
Drop a resume or a LinkedIn URL. I rank the live openings against it, rewrite the resume and write a cover letter for the best of them, and fill in the employer's form when you press the button. You read, you decide what goes out.
01Drop your resume
A PDF or a LinkedIn URL. About a minute, once.
02I rank the openings
Every weekday morning, the live catalog scored against your history. Up to 20 worth your time, not two hundred links.
03Each one is written up
Resume rewritten for the posting, a cover letter, a fit score. Press send, or let me fill in the form.
- New matches ranked and written before you are up.
- Every bullet stays inside what your history supports. Nothing invented.
- Queued, submitted, interviewing, offer: one screen, not a spreadsheet.
Free, no card. Up to 25 applications sent a week, and nothing is sent until you say so.
Listed from the job board AutoLeap publishes. Refolk is not the employer and does not handle their hiring. Applications go to AutoLeap directly.
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