Operations Manager

Who we are

At Namaa, we build and operate tech-enabled urban infrastructure that gives consumers fast, reliable access to meals, groceries, and everyday essentials.

Traditional retail models, built around brick-and-mortar locations, often struggle to compete in today’s digital-first landscape. Challenges such as cost efficiency per square foot, logistics-optimized locations, and seamless technology integration have made it clear that a new approach is needed.

We believe the future of foodservice and commerce lies in purpose-built infrastructure designed for speed, accuracy, and scalability. That’s why Namaa was established - to power the next generation of digital food and quick commerce ecosystems across the Middle East.

Our ecosystem is driven by a portfolio of specialized business units, including KitchenPark, CloudRetail, and Profood Properties, each playing a key role in enabling brands to grow and thrive in an increasingly on-demand world.

About the role

The Operations Manager ensures smooth and efficient daily operations across one or more processing centers in Saudi Arabia. This role oversees facility operations, inventory, and process optimization while supporting cross-functional teams to meet performance goals. The Operations Manager leads training, resolves operational issues, and ensures readiness for high-volume periods, maintaining seamless execution and strong customer satisfaction across all sites.

What you’ll do

• Responsible for the smooth operation of the processing center across all shifts
• Leads training and meeting sessions for the processing staff
• General handy-person duties around the hub, a plus
• Works with Property Manager to ensure work around the facility is completed on an appropriate timeline
• Address facility, tech, and space issues with licensees.
• Works with Customer Success team members to ensure licensees are ready for big orders/ launches/ spikes in business
• Troubleshoots processing center, kitchen, and facility hardware issues
• Inventory & Ordering; Audits
• Review daily inventories and make orders to replenish inventories when needed
• Performs storage and common area audits
• Reviews and reports KPI metrics to facility management and processing team; contributes to goal setting and planning
• Coaching new and existing shift leads
• Filling in shifts during call-outs, general staffing help
• Reviews financials and supports P&L understanding, comfortable working with numbers to see their impact on operations.

What we’re looking for

• Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering or a related field (preferred).
• 5+ years of experience in operations management, preferably in logistics, fulfillment, or food processing environments.
• Strong organizational skills, with experience managing teams across multiple shifts.
• Excellent problem-solving skills and ability to troubleshoot facility, inventory, and process issues.
• Strong communication skills, both written and verbal. (Arabic & English essential)
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
• Knowledgeable about Food Safety requirements.
• Background in financials and P&L metrics.

Why join us

• Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know

This role is based in our Riyadh office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.

Ready to join us as we serve those who serve others?

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