High Touch Implementation Specialist - Americas (West)
Ashby · Remote - US
About this role
HIGH TOUCH IMPLEMENTATION SPECIALIST Hi, I’m Daryl and I’m the Manager of High Touch Implementations at Ashby. One of my favorite aspects of Ashby is our operating principle of Continuous Improvement https://www.ashbyhq.com/blog/culture/ashbys-operating-principles#8---implement-continuous-improvement. Coupled with our principle of caring deeply about our customers, we often find ourselves wondering, “What is a better way to accomplish this?”. That’s why I am thrilled to be hiring a High Touch Implementation Specialist, specifically in the PST or MST timezone! As a member of the High Touch Implementation team and part of our growing Professional Services team within Ashby’s Customer Success organization, you’ll have a unique opportunity to help shape this new implementation offering and uplevel the overall customer experience. ABOUT THIS ROLE: As an Implementation Specialist aligned to our High Touch segment, you will be responsible for managing and executing the end-to-end implementation of Ashby’s solution for mid-market and smaller enterprise customers. Your book of business will include about 15 active implementations at a time, each lasting 4-8 weeks. You will work directly with customers to develop and execute implementation plans that ensure a positive customer experience and expedited time to value. Your goal is to support our customers, helping them get up and running swiftly with Ashby so they can achieve their desired outcomes. ROLE REQUIREMENTS: - Implementation & Project Management: You have extensive experience leading implementation and onboarding projects in high growth B2B SaaS environments, defining scope, aligning stakeholders, communicating project plans, and delivering results against agreed upon expectations. You keep teams on track to meet milestones, work effectively in a remote first setting, and are willing to travel <10% for customer engagements. - Technical Proficiency: You have experience with complex, multi-module SaaS systems, understan
Excerpt from the posting Ashby published. Read the full description on their site before applying.
Apply to this role, tailored
Queue High Touch Implementation Specialist - Americas (West) at Ashby and I will read the posting, rewrite your resume against it, draft the cover letter, and score the fit before you send anything.
Applications finish as drafts. Nothing is sent until you read it and press send. New accounts start with 500 free credits.
More roles at Ashby
See all- Today
- 3 days ago
- 4 days ago
- 5 days ago
- Last week
- Last week
Similar roles elsewhere
See more- Today
Listed from the job board Ashby publishes. Refolk is not the employer and does not handle their hiring. Applications go to Ashby directly.