Revenue Operations Associate

Alt is unlocking the value of alternative assets, starting with the $5 B trading-card market. We let collectors buy, sell, vault, and finance their cards in one place and we are backed by leaders at Stripe, Coinbase, Seven Seven Six, and pro athletes like Tom Brady and Giannis Antetokounmpo. Our next frontier is real-time pricing at scale - the Alt Value that powers every trade, loan, and product on the platform.

We're hiring a Revenue Operations Associate to manage the systems, automations, and data infrastructure that power our growing sales engine. This person will sit at the intersection of sales, data, and technology, making sure our reps spend less time on manual work and more time closing. Our sales operation is scaling fast, and we need someone who can build the infrastructure to match.

This is a fully remote role reporting directly to the Director of Operations. You will be the sole RevOps hire supporting a sales team of 10, which means high ownership, high visibility, and real impact on how the business grows.

North Star Metric

1. Primary: Lead to Opportunity Conversion Rate

2. Secondary: Sales Qualified Lead Volume

Core Responsibilities

Revenue Operations & Sales Enablement

• Lead Scoring: Maintain and iterate on the lead scoring model based on direction from senior leadership, flagging when data suggests the model needs adjustment

• Lead Enrichment: Maintain and configure enrichment workflows that give reps the context they need before their first outreach

• Pipeline Analytics: Monitor conversion metrics across the pipeline and report findings to leadership

CRM Management & Architecture

• CRM Administration: Serve as the day-to-day Salesforce administrator, owning lead, contact, account, and opportunity management

• System Development: Build new Salesforce fields, record types, reports, and dashboards as the business evolves

• Data Integrity: Maintain data integrity across the CRM and connected systems, troubleshooting integration issues, ensuring customer data syncs correctly and records are accurate

• Coordination: Support the execution of CRM changes alongside external contractors and internal engineering on timelines

Retention & Growth

• Retention Reporting: Work with the Director of Operations to improve retention metrics and reporting, including cohort analysis across customer segments

• Churn Analysis: Analyze customer behavior to identify churn risk and surface findings to leadership to partner with on potential improvements

• Cross-Functional Support: Support CX and marketing by pulling the data behind re-engagement and cold lead conversion programs

Automation & Process Design

• Sequencing & Workflows: Configure and build sequencing, outreach automations, alerts, notifications, and email triggers based on requirements from leadership, partnering with Engineering to execute on such projects

• Documentation: Document and standardize sales workflows so that as the team grows, processes scale with it

Requirements

• Experience: 1-3 years in Revenue Operations, Sales Operations, or CRM administration at a high-growth startup or tech company

• CRM Proficiency: Administered a CRM beyond basic usage, building custom fields, flows, reports, dashboards, and managing integrations

• Automation Mindset: Built workflows that replaced manual processes with demonstrable examples of sequencing, lead routing, or enrichment automations

• Data Fluency: Comfortable pulling and interpreting data from dashboards and analytics tools to support lead scoring and operational decision-making

• Communication: Ability to distill complex operational changes into clear messages, docs, or presentations that sales reps and leadership can act on immediately

• Mindset: A self-starter who identifies problems and builds solutions without being asked, comfortable taking ownership in a fast-moving environment with minimal direction

Compensation

$75,000 - $95,000 base + Alt Equity

What we offer:

For full-time Employees

• We cover 85% of your medical, dental, and vision, and up to 50% for dependents. HSA/FSA available

• Generous PTO that people actually take

• Parental leave at full salary

• $200/month wellness + $100/month home office stipend

• Free DoorDash Pass membership, because dinner shouldn't be a decision

• Remote-first (for most positions), with WeWork access when you want a room with other humans

• 401(k)

• Alt Equity to all full-time employees