Director, Account Management, SME & Growth
Airwallex · CN - Shanghai
About this role
ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. 工作职责： 领导客户管理团队，系统化承接由商务拓展及直销团队引入的行业客户资源，实现规模化客户运营与高效落地。 基于公司战略与业务发展目标，制定针对细分客户群体的维护、续约及交叉销售策略，推动客户全生命周期价值最大化。 统筹团队工作节奏，合理拆解目标与执行路径，设定清晰的工作计划与里程碑，持续追踪并达成预期业绩成果；指导团队保障客户群平稳交易，深入挖掘客户潜在需求，拓展服务品类，为长期客户价值增长与平台交易量、收入提升提供有力支撑，助力公司整体业务战略落地。 深刻洞察进出口电商、数字媒体
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