Supplier Quality Manager

Who We Are

Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management.

We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it.

You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries.

About the Role

You will own the factory execution layer that translates quality problems into implemented fixes at our supplier partners across Taiwan and Southeast Asia. You will build the supplier quality function - yield governance, CAPA discipline, field failure closure - and you will personally drive cross-product factory issues to closure on a defined timeline. The role carries authority to hold shipments and halt production for quality.

What You'll Do

• Cross-Product Factory Execution: Take full ownership of factory-side issues regardless of product line or supplier. Upon receiving a defined problem and proposed fix, drive the implementation through the supplier to verified closure. Translate engineering intent into floor-level action, replacing ambiguity with strict accountability and clear timelines.
• Quality Systems and Data Ingestion: Build yield and failure data infrastructure featuring automated threshold alerts and cross-product failure mode tracking. Lead the Production Data program and define required fields (yields, cycle times, retest rates, test coverage, defect Pareto). Partner with internal team to ingest data into our warehouse, replacing ad-hoc supplier reports with quality dashboards.
• Supplier Production Quality: Establish yield review cadence at each supplier. Drive PCBA yield, functional test yield, burn-in yield, and time-to-failure analysis. Chair weekly quality reviews with supplier leadership and hold production when quality evidence warrants.
• NPI Quality: Partner with HW Engineering on DFM and DFT reviews.
• CAPA and Corrective Action: Own the supplier CAPA program end-to-end. Drive root cause to evidence-backed closure with a focus on preventative action. Maintain a CAPA record that withstands ISO audit and IPO diligence.
• Field Failure Analysis: Close the loop from field returns to supplier corrective action. Partner with HW Engineering and third-party labs on failure analysis. Feed findings into design, process, and incoming inspection changes.
• Supplier Audits: Conduct on-site process audits at suppliers and critical sub-tier suppliers. Validate test equipment calibration, operator training, process adherence, and document control. Report findings in audit-grade format.
• Test Coverage and Test Log Governance: Define testing requirements, coverage levels, and data retention standards for each supplier. Identify and close gaps across stations and product lines.
• Strategic Foundation: Establish the data foundation for supplier scorecards, SBRs, and board-level quality reporting. Establish yield review cadence at all primary suppliers and close the open supplier CAPA backlog to audit-grade standard.

What You Bring

• Five or more years in factory quality, supplier quality, manufacturing engineering, or factory operations roles at a hardware or electronics company.
• Demonstrated track record of driving cross-functional manufacturing problems to implemented closure. Direct experience managing supplier or contract manufacturing quality in Taiwan and Southeast Asia.
• BS or MS in Electrical or Mechanical Engineering. Six Sigma Black Belt or equivalent formal training. Working knowledge of ISO 90001:2015, APQP, PPAP, 8D, and SPC.
• Native or fully fluent Mandarin, including reading and writing capability sufficient to review Chinese-language QC reports, work instructions, and supplier responses. Professional English for US team communication, technical documentation, and executive presentation.
• Electronics manufacturing depth: PCBA assembly, functional test, burn-in, box build. Working knowledge of mechanical assembly processes and materials. Experience in imaging, IoT, wireless, access control, or adjacent connected hardware is preferred.
• Advanced data analysis skillset.
• Prioritize verified effectiveness over status updates; You hold suppliers and internal team to firm deadlines and deliverables. Serve as the primary point of contact for Engineering, Sourcing, and Supply Chain Management to resolve factory issues.
• Ability to travel 30% to supplier factory sites (primarily Taiwan, Vietnam, Thailand, with occasional travel to China). Occasional travel to US headquarters.

Bonus

• Master’s degree or MBA.
• Prior experience building a quality function in region.
• ASQ CQE, CQA, or CRE certification.
• Experience with security, surveillance, or access control hardware.
• Prior experience integrating supplier or factory data into a centralized data warehouse or analytics platform.

Taiwan Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Private medical insurance by Nan Shan Life Insurance
• Permanent employees of Verkada Taiwan are eligible for full participation to the group insurance scheme, including accidental death and dismemberment, critical illness, accident medical reimbursement, hospital and surgical, and cancer indemnity cover
• Spouses and immediate dependents are eligible to participate in the scheme for accident medical reimbursement, hospital and surgical, and cancer indemnity cover
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, generous time off, and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Meal stipend
• Commuter benefits

Additional Information

• You must be independently authorized to work in Taiwan. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.

Verkada Is An Equal Opportunity Employer

As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

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