Business Associate

About Vega Health

We source, implement, and monitor leading Al solutions aligned to the priorities of health systems. As part of our team, you’ll play a key role in achieving our mission: To be the objective, trusted partner equipping health systems everywhere as they scale AI solutions that improve care and operational outcomes.

At Vega Health, each team member leads with integrity, trust, and accountability and works with humble ambition, collaboration, and curiosity. Please visit vegahealth.com for more information about our story and the DNA of how we approach this work.

About the Role

As a Business Associate, you will support AI implementation engagements with healthcare organizations by helping turn complex challenges into actionable solutions. You will analyze business problems, coordinate across workstream activities, and support successful customer implementations. This role is ideal for someone who enjoys problem-solving, working with data, collaborating across teams, and learning how strategy becomes execution. You'll gain exposure to healthcare operations and contemporary health AI use cases while helping health systems successfully adopt AI solutions.

This role will report to an Engagement Manager. On a day-to-day basis, this role will work on individual customer engagements that will be supervised by an Engagement Manager. This role will be expected to collaborate closely with functions across the organization, including Engineering, Product, and Marketing/Communications. Additionally, this role will have the opportunity to regularly travel to client sites and be on the ground with our stakeholders.

Key Responsibilities

• Support AI implementation projects by coordinating and driving milestones across workstreams, including deliverables and activities specific to each workstream

• Prepare and own client-specific materials, document key decisions, and follow up on action items across internal and customer teams

• Build relationships with operational and front-line customer stakeholders while providing responsive day-to-day support throughout engagements

• Gather, organize, and validate information to support customer implementations and strategic decision-making, including market research regarding best practices from the industry/the literature and codifying case studies

• Support Engagement Manager(s) and the Director of Products and Services to coordinate customer requests, internal resources, and project timelines across multiple workstreams

• Contribute to implementation playbooks, templates, documentation, and standard operating procedures

• Support onboarding and customer success activities across customer stakeholders

What We’re Looking For

• Bachelor's degree in Business, Healthcare Administration, Public Health, Engineering, Computer Science, Economics, or a related field

• 0-2+ years of experience in consulting, healthcare, operations, customer success, implementation, or a related field

• Strong analytical and problem-solving skills

• Excellent written and verbal communication skills, including exceptional skills with narrative storytelling and visualization with Power Point and written documents

• Familiarity with project management methodologies and collaborative work environments

• Experience analyzing complex datasets, building presentations, or supporting customer-facing projects

• Demonstrated interest in artificial intelligence and healthcare innovation

• Ability to organize multiple priorities in a fast-paced environment

Annual Salary:

$85,000 - 100,000 USD

Work Location Policy: Currently, we expect employees based in Durham to work from our office at least 3x a week. Employees who live outside of a 50-mile radius from our office may work remotely on a full-time basis with some travel to our office based on the needs of their function.

Relocation: For candidates who wish to explore relocation opportunities for this role, we can provide support.

Visa sponsorship: We will sponsor visas for the right candidate! We cannot guarantee successful visa sponsorship for every role or candidate. However, if we extend an offer to you, we will make every reasonable effort to support you in obtaining the necessary visa.

How We Support You

At Vega Health, we believe in building a workplace culture where people can do their best work while working hard. In addition to your salary compensation, you can expect:

• Equity
• Medical, dental and vision insurance options
• Employee assistance program (e.g., work-life resources)
• Voluntary benefits (e.g., pet insurance)
• Free on-site parking
• Generous vacation policy
• 10 paid sick days annually
• 12 weeks of fully paid parental leave
• Weekly lunches
• Quarterly team events (with friends, family, and pets are welcome!)

Please note that our benefits are subject to change as we continue to grow.

Additionally, Vega Health strives to cultivate a professional environment and culture that enables our team to balance their work and home life. We understand the stress associated with childcare and senior care and do our best to accommodate the care responsibilities of our employees. For any questions regarding our benefits, please reach out to our team at HR@vegahealth.com.

Equal Opportunity Policy (EEO)

Vega Health is proud to be an equal opportunity workplace and employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.