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Director, Strategic Business Operations (BizOps)

Substack · San Francisco (HQ)

$200k - $300k/yrRemoteDirectorOperationsOperationsFinancePosted 2 days ago
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About this role

Substack is building a new economic engine for culture, giving the brightest, most interesting, and most creative people on the internet the power of their own publishing platform. Substack empowers independent writers, artists, videographers, podcasters, and creators of all types to create, share, and make a living off their work through subscriptions, while offering them creative freedom, ownership, and a direct connection to their audiences. We are looking for an exceptional, high-leverage Business Operations leader to serve as a strategic co-pilot to our CEO and CFO. This is not a pure strategy seat, a deck-building role, or traditional corporate management. We are looking for an "athlete": someone with elite analytical rigor, a first-principles mindset, and the hands-on drive to build data pipelines, run complex business analyses, and personally execute high-stakes initiatives across the company. You will sit at the center of Substack’s business - identifying bottlenecks, uncovering growth drivers, optimizing creator and reader economics, and building the operating infrastructure that scales our business. At Substack, you’ll work directly alongside our founders and executive leadership team to shape the future of independent publishing and media. You’ll have a front-row seat - and a hands-on steering wheel - in scaling the business. RESPONSIBILITIES - Strategic & Operational Execution: Uncover, prioritize, and drive the business’s highest-impact initiatives across product, growth, pricing, and creator economics. - Data-Driven Business Insights: Get hands-on keyboard with our data. Perform deep-dive analyses on core metrics (e.g., creator churn, reader LTV, network monetization, conversion funnels) to guide product and monetization decisions. - External & Market Intelligence: Conduct rigorous competitive analysis, market mapping, and strategic positioning to evaluate new opportunities, industry shifts, and expansion vectors. - Executive Decision Support: Partner

Excerpt from the posting Substack published. Read the full description on their site before applying.

Skills this posting mentions

EquityManagement ConsultingData Engineering

About Substack

Substack lets writers connect with their audience on their own terms and earn money doing it. We make it simple for writers to publish to an email list that they own, get discovered on the web, and charge for subscriptions. More than 500,000 people pay to subscribe to writers across the Substack network, and the top writers make millions of dollars a year. Substack’s model depends on the success of writers using Substack - we only make money when they do. “Substack makes it dead simple to start a newsletter and get paid for it.” - Judd Legum, author of Popular Information "Substack gives me a way to connect with my audience on my own terms.” - Lyz Lenz, author of God Land and Men Yell At Me Make something that matters Great writing is valuable. It respects readers' time, their intelligence, and their trust. It helps us make sense of and change the culture we live in. At Substack, we're building a business model that enables great writing to thrive. Learn more about our opportunity and mission. We are a small but growing team, and there is more to build than we could ever imagine. That’s why we need you. We aim to take pragmatic approaches to problem solving while shipping high-quality products that allow the writing on Substack to take the spotlight. Every person at the company participates in customer support. We do this to build empathy with our users and enable us to build better products. We believe that a diverse team will help us build a product that best serves the needs of a wildly diverse ecosystem of writers. So whatever your background or perspective, we’d welcome your input to help build the best possible version of Substack.

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