Telesales Manager

About PayJoy PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth. This role

We are looking for a Telesales Manager to lead the evolution of our sales channel into a scalable, AI-driven model. In this role, I will define the channel strategy, optimize the customer journey, and drive growth through tools such as voice bots, automation, and API integrations. I will own both the telesales channel and the AI solutions that power it, leading their implementation and continuous improvement in close collaboration with Product, Marketing, Brand, and Operations teams across a global scope (Mexico and Brazil). This is an individual contributor role with high exposure to multiple stakeholders, ideal for someone with a strong analytics background (SQL is a must, along with dashboarding and performance monitoring), experience in commercial and martech environments, and a clear focus on results, conversion, and customer experience. Advanced English is required.

Key responsibilities

• Own the telesales AI agent development process: identify new use cases, build and deploy agents, and continuously iterate to improve conversion and retention rates.

• Lead the evaluation, integration, and deployment of new vendors and tools to enhance telesales capabilities.

• Define and enforce best practices across the telesales channel, ensuring quality, consistency, and compliance in all customer interactions.

• Collaborate with Marketing, Product, and Product Marketing teams to surface insights from customer conversations and translate them into improvements to customer-facing aspects of the product.

• Partner with the Analytics team to establish measurement frameworks, track channel KPIs, and report on performance with accuracy and rigor.

Qualifications

• Bachelor's degree in an analytical or technical field (e.g., Engineering, Mathematics, Computer Science, Economics) with demonstrated experience in marketing.

• Strong understanding of AI tools and the technical aspects involved in their deployment and integration.

• Experience managing external vendors and technology partners.

• Proven track record of building AI-driven solutions that deliver measurable business results.

• Excellent project management skills with the ability to communicate effectively across functions and levels of seniority.

• Fluency in English (written and spoken).

• Advanced level of SQL

• Experience designing and interpreting A/B tests.

Nice to Have

• Hands-on experience working within or alongside sales channels.

Benefits

• Local benefits depending on the country of hire
• Company-funded health insurance for employee and immediate family
• Company-funded employee life and disability insurance
• Paid vacation days, unlimited sick leave
• $2,000 USD annual Co-working Travel perk
• $2,000 USD annual Professional Development perk
• Phone finance, headphone benefit, home office equipment allowance and wellness perks
• Catered lunches

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. PayJoy Principles Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening