Validation Support Supervisor

About PayJoy PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth. This role
We are looking to hire an awesome Validation Support Supervisor to build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing, implementing and supervising processes. PayJoy is committed to the goal of building a dynamic, diverse team, and strongly encourages applications from women and minorities. To ensure success you need to employ prudence and tact in interacting with others and be focused on customer and staff retention. Preferred candidates are able to perform to a high level of accuracy and are meticulous and organized. A successful candidate for the role of Validation Support Supervisor should possess strong communication skills, enabling effective collaboration with his team and different teams across multiple countries. They must have a deep understanding of KYC (Know Your Customer) documents review principles, the ability to analyze diverse fraud vectors and ensure to adapt to market-specific needs. The candidate should also demonstrate cultural sensitivity, problem-solving abilities, and the capability to receive and act on constructive feedback to drive continuous improvement and maintain high accuracy on review levels.

Responsabilities:

• Manage and coach the internal staff (8 agents).

• Conduct risk and potential fraud assessments of new and existing players at different stages.

• Ensure the accurate handling and verification of KYC (Know Your Customer) documents’ authenticity and customer’s registration.

• Evaluate and escalate cases to relevant departments as needed.

• Participate in workflow and procedural improvements.

• Build reports on key metrics and often perform samples of the team’s performance.

• Headcount planning and allocation.

• Be open and fully willing to learn about financial impacts and running queries in our reports.

• Detect/suggest improvements in our tools in order to optimize the team’s performance and make their lives easier.

Requirements:

• Partially or completed technical or university studies in related areas such as Business Administration, Communications, or similar fields.

• 2-3 years of experience in a leadership position.

• High Sense of Urgency.

• Preferably working with mobile, consumer electronics, or financial products.

• Excel (Intermediate-Advanced).

• Desirable SQL.

• Data driven decision making.

• Strong communication, analytical skills and critical thinking.

• Proficient computer skills.

• Microsoft Office knowledge (intermediate mandatory).

• Strong people skills.

• Outstanding organizational skills.

• English fluency is a BIG plus.

Benefits:

• 100% Company-funded Health and Dental insurance for employees and immediate family members.
• Life insurance.
• Meal voucher R$400,00
• Commuting Benefit R$180,00 for Home Office assistance.
• Incentive for the Phone finance product.
• Budget for noise-canceling headphones.
• Budget for home office equipment.
• Annual budget for wellness perks.
• $2,000 USD annual Co-working Travel perk
• $2,000 USD annual Professional Development perk

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. PayJoy Principles Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening