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Order Management & Billing

OpenAI · San Francisco

$158k - $175k/yrRemoteFinanceFinanceFinancePosted 3 weeks ago
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About this role

About the Team OpenAI Finance ensures the organization is positioned for long-term success as we pursue our mission. The Order to Cash (OTC) team oversees the complete flow of commercial transactions from order intake and provisioning through billing, collections, and cash application - ensuring accuracy, compliance, and operational excellence in support of OpenAI’s mission to ensure artificial general intelligence benefits all of humanity. About the Role We are looking for a strategic and hands-on operator to support and help scale the processes and systems of our Order Management and Billing Operations function. This role is responsible for operating the end-to-end order-to-invoice lifecycle, ensuring that contract, provisioning, pricing, and usage data flow seamlessly through our systems to produce accurate, timely, and audit-ready billing. You will help define and execute our operating model, partner closely across Revenue Systems, Revenue Accounting, Engineering, Product, and GTM teams, and help build the operational backbone that will support the next phase of OpenAI's scale and evolution. You'll blend operational execution with process design, cross-functional collaboration, and system optimization - critical for scaling our OTC function to support rapid growth and global operations. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: - Own end-to-end operational readiness for new monetization launches, including testing, reconciliation, invoicing integrity, go-live execution, and post-launch hypercare. - Serve as the dedicated operational owner for OpenAI's most strategic commercial accounts, providing white-glove support to ensure complex contractual terms, usage, pricing, billing, credits, and invoicing are executed accurately throughout the customer lifecycle. - Validate and reconcile customer usage, commercial commitments, pricing, a

Excerpt from the posting OpenAI published. Read the full description on their site before applying.

Skills this posting mentions

Month End CloseCPQOrder Management

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. AI is an extremely powerful tool that must be created with safety and human needs at its core. OpenAI is dedicated to putting that alignment of interests first - ahead of profit. To achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. Our investment in diversity, equity, and inclusion is ongoing, executed through a wide range of initiatives, and championed and supported by leadership. At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

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