Customer Marketing Manager, Enterprise and Digital Natives
OpenAI · San Francisco
About this role
ABOUT THE TEAM The Customer Marketing team showcases real-world customer outcomes through storytelling, proof, and structured advocacy programs. We partner closely with GTM, Product Marketing, Communications, Creative, Events, and regional teams to bring customer impact to life. Enterprise and digital native storytelling is a core part of that effort, helping demonstrate product value, build credibility with senior decision-makers, and support co-marketing initiatives across channels. ABOUT THE ROLE As a Customer Marketing Manager focused on enterprise and digital native storytelling, you will help tell the story of how leading organizations are deploying frontier AI in the real world. Your work will shape how executives, builders, and customers understand the business impact of OpenAI. You will own the development of customer stories from intake through publication, while helping ensure the right customers and use cases are prioritized. You’ll partner closely with Account Directors, GTM teams, and Product Marketing to identify high-impact storytelling opportunities and shape narratives that reflect both technical depth and business value. You will also collaborate with Content and Creative partners to support co-marketing and distribution. This role is ideal for someone who combines strong writing ability with sound judgment and is comfortable working across both technical and executive audiences. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week. IN THIS ROLE, YOU WILL : Customer Story Development - Own the end-to-end development of enterprise and digital native customer stories, from intake through publication. - Conduct interviews with customer stakeholders, including technical teams and business leaders. - Write, edit, and finalize stories that clearly communicate use cases, outcomes, and product value. - Translate complex technical implementations into narratives that resonate with both technical and executive
Excerpt from the posting OpenAI published. Read the full description on their site before applying.
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About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. AI is an extremely powerful tool that must be created with safety and human needs at its core. OpenAI is dedicated to putting that alignment of interests first - ahead of profit. To achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. Our investment in diversity, equity, and inclusion is ongoing, executed through a wide range of initiatives, and championed and supported by leadership. At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
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