Credit and Collections Lead
OpenAI · San Francisco
About this role
About the Team OpenAI Finance ensures the organization is positioned for long-term success as we pursue our mission. The Order to Cash (OTC) team oversees the complete flow of commercial transactions from order intake and provisioning through billing, collections, and cash application - ensuring accuracy, compliance, and operational excellence in support of OpenAI’s mission to ensure artificial general intelligence benefits all of humanity. About the Role We are seeking an experienced Credit & Collections Lead to help scale OpenAI’s global accounts receivable, credit risk, and collections operations as our commercial business and customer base continue to grow. In this role, you will own the strategy and execution framework for customer credit reviews, collections performance, receivables recovery, and complex AR escalations. You will help OpenAI extend credit responsibly, improve cash-flow predictability, reduce aging and bad-debt exposure, and maintain a high-quality customer experience across a diverse and rapidly evolving customer portfolio. This role will have a strong AI, automation, and process-transformation mandate. You will help define how AI and modern tooling can improve risk identification, account prioritization, customer outreach, dispute resolution, reporting, and exception management. You will partner closely with Finance Systems, Product, Engineering, and operational teams to translate these opportunities into scalable workflows that reduce manual effort while maintaining strong judgment, controls, and customer experience. You will also work closely with Billing Operations, Cash Application, Sales, Deal Desk, Customer Success, Legal, Accounting, and other cross-functional partners to resolve complex issues and strengthen the end-to-end receivables lifecycle. This is an opportunity to help build a more intelligent, automated, and scalable credit and collections operating model at OpenAI. This role is based in San Francisco, CA. We use a hybrid work
Excerpt from the posting OpenAI published. Read the full description on their site before applying.
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About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. AI is an extremely powerful tool that must be created with safety and human needs at its core. OpenAI is dedicated to putting that alignment of interests first - ahead of profit. To achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. Our investment in diversity, equity, and inclusion is ongoing, executed through a wide range of initiatives, and championed and supported by leadership. At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
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