Customer Success Manager

LayerZero

The Future is Omnichain.

Founded in 2021, LayerZero’s vision is to create a community of cross-chain developers, building dApps that are no longer constrained by individual blockchain capabilities. With LayerZero's simple, generic messaging protocol, builders will develop cross-chain dApps designed to unify the power of individual blockchains.

We are funded by the best investors in the world including:

a16z, Sequoia, PayPal, Binance Ventures, Coinbase Ventures, Uniswap Labs, Circle Ventures, Delphi Digital, and many more.

ABOUT THE ROLE

LayerZero is looking for an experienced customer-facing professional to manage and grow our relationships with a variety of customers. The right candidate is a natural at building strong partnerships and has demonstrated success owning and growing customer relationships (cross-selling/up-selling, increasing product utilization, senior stakeholder management). In this role, you will focus on managing a portfolio of LayerZero customer accounts, primarily chains and mid-level accounts.

Our team leaves egos at the door, works hard, has big ambitions, and is passionate about building the infrastructure operability layer of tomorrow. We expect the same from you.

The working environment is fast pace with plenty of ambiguity, change, and odd hours. You have to be okay with that as we continue to grow and mature as an organization.

WHAT YOU’LL DO

• Account Strategy:
• Develop tailored strategies for each account to drive growth, adoption, and usage of LayerZero’s products

ABOUT YOU

• 2-5 years of business development and/or account management experience
• A good understanding of the Web3 industry
• Technical expertise is a plus
• You're a natural problem solver who is highly organized and can juggle multiple tasks at once
• You have a solid understanding of business development operations, including deal tracking, pipeline management and forecasting
• You have excellent communication and interpersonal skills, and you enjoy working across different teams
• You're proactive, take initiative, and thrive in fast-paced, ever-changing environments
• You're comfortable with a high level of responsibility and are excited about the opportunity to support an executive closely
  
  

Equal Opportunity Employer

LayerZero Labs is committed to fostering a diverse and inclusive workplace. LayerZero Labs is an equal opportunity employer and does not discriminate on the basis of race, national origin, religion, gender, gender identity, sexual orientation, marital status, protected veteran status, disability, age, or any other legally protected status.