Senior Learning & Development Specialist
Deliveroo · Manchester - Main Office
About this role
SENIOR LEARNING & DEVELOPMENT SPECIALIST About the Role As a Senior Commercial Learning & Development Specialist, you will play a pivotal role in shaping the capability of Deliveroo’s commercial teams. We’re looking for someone who takes a proactive, consultative approach, identifying skills gaps before they surface and recommending targeted, scalable learning solutions. You will bring expertise in sales training, with a strong understanding of how to build capabilities across sales, account management, and operations roles in a fast-paced, evolving environment. Your focus will be on driving performance and enabling long-term commercial success across global markets through high-impact learning initiatives. This is not a reactive delivery role - we need a strategic partner who thrives on diagnosing challenges, engaging senior stakeholders, and building future-fit development programs. Key Responsibilities Diagnose Needs & Drive Strategy - Act as a trusted advisor to commercial leaders, using a consultative approach to uncover capability gaps, define root causes, and recommend learning interventions. - Use data and business performance insights to proactively identify learning opportunities that support strategic goals and increase commercial effectiveness. - Translate market and team-specific challenges into robust learning strategies, with a strong focus on sales capability development. Design & Develop Learning Programs - Design and deliver blended learning solutions (in-person, digital, and virtual) that develop soft skills, commercial acumen, sales competencies, product knowledge, and operational excellence. - Collaborate closely with internal SMEs, global stakeholders, and third-party providers to curate and co-create impactful content tailored to local markets. - Ensure programs are scalable, outcome-driven, and aligned with Deliveroo’s values and commercial objectives. Deliver & Evaluate Learning Initiatives - Facilitate training sessions and workshops across
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