Customer Service Agent (Italian Speaking) - Inbound B2B
Deliveroo · Manchester - Main Office
About this role
CUSTOMER SERVICE AGENT (ITALIAN SPEAKING) - INBOUND B2B Location: Manchester Working pattern: Hybrid (3 days in-office) | 40 hours per week | Rotational shift pattern including weekends and public holidays (09:00 - 19.00). Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Merchant Support team supports Deliveroo’s restaurant and grocery partners delivering thoughtful, efficient, and empathetic service at every interaction. Whether solving live issues, building proactive support experiences, or driving continuous improvement through data and insights, we are champions of service excellence across our entire marketplace. If you care deeply about people and love making things better, this is the place for you. We’re looking for a Customer Service Agent to join our Merchant Excellence team. In this role, you’ll help us deliver fair, timely and high-quality resolutions for our Merchants. Start Date - 6th July 2026 Compensation - £27,700 base salary + quarterly bonus What You’ll Be Doing You’ll be joining the Merchant Service team, handling both Inbound and Live chat contacts for our restaurant and grocery partners. Here’s what your day-to-day might look like: - Own complex partner resolutions: Handling inbound calls from our Merchants with an obsessive focus on service excellence for the Italian market. - Champion the Merchant experience: Act as the face of the Merchant excellence team, ensuring every interaction is detail-oriented and resolution-focused to achieve best in class CSAT scores. - Help our Merchants succeed - Promote value add initiatives such as launching ads to improve the merchants success on the platform. What You’ll Need to Thrive Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: - Proven ability to work independently: Comfortable managing a high-volume workload and driving tasks to a favorable outcome autonomously. - St
Excerpt from the posting Deliveroo published. Read the full description on their site before applying.
Apply to this role, tailored
Queue Customer Service Agent (Italian Speaking) - Inbound B2B at Deliveroo and I will read the posting, rewrite your resume against it, draft the cover letter, and score the fit before you send anything.
Applications finish as drafts. Nothing is sent until you read it and press send. New accounts start with 500 free credits.
More roles at Deliveroo
See all- Today
- Yesterday
- Yesterday
- Yesterday
CRM Executive - Retail
London - The River Building HQ
- Yesterday
- Yesterday
Similar roles elsewhere
See more
Listed from the job board Deliveroo publishes. Refolk is not the employer and does not handle their hiring. Applications go to Deliveroo directly.