Finance & Strategy Manager - Support Operations & Quality
Deliveroo · London - The River Building HQ
About this role
About the team Our Support team is at the heart of creating joyful experiences for customers, courier partners and merchants. The Support Finance & Strategy team turns data into decisions - making sure we deliver great service while staying disciplined on costs. About the role We’re now looking for a Manager, Finance & Strategy to partner with our Support Operations teams. In this role, you’ll own the financial models, analytics and planning processes that sit behind our global support operations.. You’ll work closely with Support leadership, Workforce Management and S&O to connect operational reality to financial outcomes and help us make smarter, faster decisions. What you'll be doing - Own and develop cost models across regions, ensuring robust methodology, clean inputs and clear documentation. - Lead weekly and monthly performance reviews (e.g. WBR) by synthesising Support OKRs, financials and operations metrics into crisp insights and recommendations for leadership. - Partner with Support Operations and Workforce Management to build and back-test capacity, scheduling and cost plans. - Design and maintain allocation keys and cost attribution logic (local vs SSC vs outsourced; supported country mapping; to fairly and transparently reflect Support economics. - Run deep-dive variance analyses vs budget, explaining root causes, separating structural vs one-off effects, and quantifying impact of actions or policy changes. Requirements - 5+ years of experience in finance, strategy, analytics or similar, ideally in an operations-heavy or customer support environment. (IB background is preferred) - Strong analytical and modelling skills in Excel/Sheets (comfort with complex formulas, driver-based models and scenario analysis); experience working with BI tools and SQL/Looker/Snowflake is a plus. - Proven track record of turning data into clear stories and recommendations for senior stakeholders, both in written materials and live discussions. - Experience working as a bu
Excerpt from the posting Deliveroo published. Read the full description on their site before applying.
Apply to this role, tailored
Queue Finance & Strategy Manager - Support Operations & Quality at Deliveroo and I will read the posting, rewrite your resume against it, draft the cover letter, and score the fit before you send anything.
Applications finish as drafts. Nothing is sent until you read it and press send. New accounts start with 500 free credits.
More roles at Deliveroo
See all- Today
- Today
- Today
- Today
CRM Executive - Retail
London - The River Building HQ
- Today
- Today
Similar roles elsewhere
See more- 2 months ago
- 4 months ago
Listed from the job board Deliveroo publishes. Refolk is not the employer and does not handle their hiring. Applications go to Deliveroo directly.