Manager, Sales Operations

About Cala

At Cala, we’re working to free people from the burden of chronic disease. We began by creating the first non-invasive prescription therapy for hand tremor. After years of careful fine-tuning and improvements, we released Cala kIQ - our most sophisticated therapy yet. Our products have empowered thousands of people to get back to their lives with confidence and ease.

But we won’t stop there. Our pioneering technology can be applied across neurology, cardiology, and so much more. It’s all part of our mission to help people in their struggle with chronic disease. We’re only just getting started.

The Role

Responsible for providing critical Sales Operations and Commercial Project Management leadership to support strategic planning, decision-making, and execution. The ideal candidate will have a proven track record in Sales Operations, delivering data-driven commercial insights and executing complex projects. This role requires a professional who can partner with all levels of commercial leadership to influence and drive successful business outcomes.

The expected base salary range for this remote position upon hire is $100,000 to $135,000. Individual base pay within this range is determined by a variety of good-faith factors, including localized market data, relevant experience, specialized skills and internal equity. Depending on the candidate's geographic location and local cost-of-labor market conditions, the baseline range may be adjusted accordingly. This position is a base-salary-only role and is not eligible for variable commission or annual cash performance bonuses.

Applicants must be currently authorized to work in the United States on a full-time basis. Cala may sponsor applicants for work visas subject to external immigration counsel assessment.

AI Disclaimer: Cala does not permit the use of AI during interviews and technical testing so that we can property assess thought process and skillset.

A Day in the Life

Executive Partnership and Commercial Infrastructure

• Work closely with the VP, Sales and Therapy Success to strategize, plan, and provide timely solutions to support the commercial teams
• Partner with leadership to ensure consistency, accuracy, and strategic alignment of deliverables
• Collaborate with leadership to identify administrative processes and scalable solutions to support an expanding team
• Create and deliver presentations
• Represent leadership as needed in various forums, ensuring knowledge and assessment of topic as a key stakeholder and provide detailed updates of functional needs for follow-up

Sales Forecasting

• Analyze historical data and pipeline activity to project future revenue
• Leverage market specific data to drive strategic business decisions that support the scaling of the Sales team
• Identify key market opportunities through ongoing assessment of available data and emerging marketplace trends

Process Optimization

• Refine and adapt Sales processes for consistency and efficiency as the commercial organization scales
• Review existing Sales infrastructure and administrative processes to proactively identify and bridge operational gaps
• Lead the planning, template design, data aggregation and execution of Quarterly Business Reviews with leadership

Sales Compensation Strategy, Planning, and Execution

• Lead the annual incentive compensation plan lifecycle, overseeing assessment, strategic alignment and rollout
• Drive alignment and execution for the annual and quarterly quota-setting processes
• Manage end-to-end compensation planning, reconciliation, approvals, and reporting

Sales Stakeholder and Cross-functional Project Support

• Foster a collaborative and innovative culture within the Sales team
• Partner with counterparts to identify and implement robust Sales reporting and analytics
• Work closely with Sales leadership to understand business goals and information needs
• Translate business requirements into data-driven insights, actionable recommendations, and strategic initiatives
• Align cross-functional projects with Sales objectives to ensure seamless execution
• Ensure seamless integration of data across key platforms (SFDC + Business Insights) to deliver actionable dashboards for the Sales team

Sales Data Management, Analysis and Decision Support

• Define and implement processes to ensure the delivery of timely, accurate, and actionable Sales data and insights
• Lead efforts to identify key performance indicators (KPIs) for Sales and establish benchmarks for decision support
• Collaborate cross-functionally to manage, maintain, and drive consistent processes for customer data management

Performance Intelligence and Technical Solutions

• Provide direction on the selection, implementation and utilization of Sales tools and technologies
• Identify and implement efficient methods for sharing information with the Sales team
• Train Sales team on the use of key tools and platforms
• Develop and analyze account level data to create actionable reports and dashboards

Skills and Experience

Required

• Bachelor's degree in Business, Finance, Analytics, or related field
• At least 4 years of relevant experience in Sales Operations
• Strong commercial business analysis, data analysis, and project management experience within the MedTech industry
• Strong analytical, problem-solving, communication, and interpersonal skills
• Proven experience optimizing Sales processes, commercial operations, data analysis techniques, data driven decision support and business intelligence
• Demonstrated ability to lead, influence and collaborate effectively with stakeholders and commercial teams at all levels
• Excellent written and verbal communication and interpersonal skills, with the ability to translate data into level specific narratives
• Exceptional organizational, administrative and project management skills

Preferred

• Commercial Strategy and/or Commercial Operations experience
• Knowledge of DME business is a plus
• In-depth, hands-on knowledge of Salesforce platform

Cala Health believes our success is based on diversity of people, teams and thinking. We offer all employees the tools, training and mentoring they need to succeed. Our selection process is driven by the key requirements for the role rather than bias or discrimination on the basis of a candidate’s sex, gender identity, age, marital status, veteran status, non-jobrelated disability/handicap or medical condition, family status, sexual orientation, religion, color, ethnicity, race or any other legally protected classification.