Customer Success Enablement Manager
Ashby · Remote - US
About this role
ABOUT ASHBY - We’re building the next generation of enterprise software, starting with products that help talent leaders, recruiters, and managers unlock hiring excellence - Raised our Series D earlier this year, and we’re growing ARR >100% YoY - Have over 3,000 amazing customers including OpenAI, Ramp, Deliveroo, Notion and Reddit - Built multiple products to win both land-and-expand and material new business deals - Rapidly moving up-market with no signs of slowing down - Implemented AI https://www.ashbyhq.com/blog/recruiting/ai-assisted-application-review-in-practice throughout the platform - Known for our pace of innovation and advanced analytics ABOUT THIS ROLE: As the Customer Success Enablement Manager, you will be a critical partner to our Customer Success organization, ensuring CSMs, Implementation Specialists, Contract Management and Professional Services teams have the skills, knowledge, and resources to deliver exceptional customer outcomes. Reporting to the Head of Revenue Enablement, you will refine and execute programs that accelerate CSM and Professional Service onboarding, reinforce customer engagement excellence, and ensure CS leaders and their teams are consistently equipped to drive retention and growth. This is a hands-on role with high visibility, where you’ll collaborate closely with CS Leadership, Professional Services, Implementation, and cross-functional partners like Product Marketing and Revenue Operations. Your success will be measured by the effectiveness of the CS organization - knowledgeable, well prepared CSMs, stronger renewal and expansion execution, and consistent adoption of strategic playbooks (such as our Customer Outcomes Framework) that underpin Ashby’s growth. Customer Success will be a nearly 100 person customer-facing team next year, and your work will directly impact our trajectory to $100M ARR and beyond. ROLE SCOPE & REQUIREMENTS: - 🤝 Business Partnership: You partner closely with CS Leaders across segments to deeply u
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