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IT Specialist (f/m/x)

Tourlane · Berlin, Berlin

Location
Berlin, Berlin, Germany
Workplace
Hybrid
Employment
Full time
Level
Mid level
Posted
3 months ago

About this role

Job Title: IT Specialist (f/m/x)

EMBRACE THE WORLD: HOP ON YOUR NEXT ADVENTURE WITH US!

Welcome to Tourlane! We're a tech company on a mission to provide the best experience in travel.

We provide fully personalized, multi-stop trips to 50 destinations around the world and counting. With over 150,000 travellers in the DACH region, France and now US (and counting!), we’re on our way to becoming the World’s leading travel company.

We know that vacation time is precious. Our goal is to help customers discover the world and create lasting memories. We focus on creating tailor-made experiences for our customers because we believe life is too short for standard travel.

About the Role:


We’re looking for a proactive and technically skilled IT Specialist to join our team. You’ll play a key role in supporting and scaling our IT operations, ensuring our people and systems work efficiently, securely, and seamlessly. If you thrive in hybrid or remote-first environments and love solving problems through both hands-on support and smart automation - this role is for you.

What is the Role about?

  • Take ownership of IT support operations, including first and second-level support, ensuring timely and structured resolution of tickets.

  • Execute and optimize onboarding/offboarding processes using automation tools (e.g., GitHub Actions, N8N) and MDM tools (e.g., Intune).

  • Collaborate cross-functionally with HR, Finance, and Engineering on automation projects to streamline internal workflows.

  • Participate in quarterly roadmap planning and execution, including postmortems, audits, and tooling improvements.

  • Provide mentorship and guidance to working students on technical tasks and quality standards.

  • Contribute to the full lifecycle management of internal tools (Zoom, Slack, Twilio, Google Workspace, 1Password).

What You Need To Be Successful:

  • Expertise in onboarding/offboarding workflows and SaaS lifecycle management (ideally in a hybrid/remote company).

  • Experience with MDM tools such as Intune, Kandji, or similar.

  • Familiarity with automation through scripting (Python, PowerShell, GitHub Actions) or no-code tools (N8N, Zapier).

  • Strong cross-functional collaboration skills - especially with non-technical teams like HR and Finance.

  • A team-first mindset with a willingness to mentor junior colleagues while remaining hands-on.

  • Strong organizational habits: consistent documentation, reliable ticket handling, and follow-through.

YOU ARE THE WORLD

  • Flexible working setup to get the most of your working hours: we offer full flexibility in our Hybrid/Remote model, however we do expect that you take advantage of our lively Berlin office 2-3 days per week.

  • We share your passion for traveling: enjoy working abroad through our program.

  • Self development budget of €1500 per year towards certifications, courses, conferences and other areas.

  • We support all the diverse communities that make us Tourlane: join or create your own Employee Resource Group (ERG) and connect with Tourlaneans.

  • Dog-friendly office: we can’t wait to meet your furry friend!

As published by Tourlane. Applications are handled on their site.

Skills this posting mentions

MDMIntuneTechnical Support

About Tourlane

Bei Tourlane kombinieren wir neueste Technologien und unser Expertenwissen über die versteckten Schätze dieser Welt mit unserer Leidenschaft für Reisen, um #nextleveltravel-Erlebnisse für unsere Gäste zu kreieren - von Safaris in der Serengeti bis zu Tauchabenteuern auf den Galapagos-Inseln. Wir sind ein Team, das sich durch Vielfältigkeit und Lebendigkeit auszeichnet. 2016 von unserem CEO Julian Weselek gegründet, sind wir mittlerweile in der DACH-Region und in Frankreich vertreten. Wir haben uns zum Ziel gesetzt, Weltmarktführer für authentische, maßgeschneiderte Individualreisen zu werden und werden dabei von erstklassigen Investoren aus der ganzen Welt, darunter Sequoia Capital, Spark Capital, DN Capital und HV Capital sowie die Gründer von Airbnb, Trivago und GetYourGuide unterstützt. Wir sind Abenteurer. Wir glauben an die lebensverändernde Kraft des Reisens. Auf unserem bisherigen Weg haben wir das großartige Team aufgebaut, das wir heute haben - ein Team, das den Ehrgeiz hat, Geschichte umzuschreiben. Wir wollen die Zukunft des Reisens gestalten und dabei kontinuierlich Normen verändern und unserer Leidenschaft des Zusammenbringens der Kulturen dieser Welt treu bleiben. Trotz aller Herausforderungen der Vergangenheit und Zukunft. Wir kümmern uns umeinander und gründen dabei unsere Firmenkultur auf Werten, hinter denen wir gemeinsam stehen, und auf der Leidenschaft, kontinuierlich mehr zu leisten. Dies ist der Kern dessen, was Tourlane ausmacht. Wir sind das erste Reiseunternehmen in der EU, das sich kurzfristige CO2-Reduktionsziele gesetzt hat, welche von der Science Based Targets Initiative (SBTi) vorgelegt wurden: ein unumgänglicher Schritt in Richtung echter Dekarbonisierung. Wir sind und werden auch in Zukunft immer Treiber des Wandels in der Reisebranche sein, zum Schutz unseres Planeten. Umweltbewusstsein ist fester Bestandteil unserer Business Operations, unserer angebotenen Reisen und der Denkweise unseres Teams. Dein nächstes Abenteuer wartet!

All 7 openings at Tourlane

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Apply to Tourlane with a resume written for this role.

Queue IT Specialist (f/m/x) and I read the posting, rewrite your resume against it, draft the cover letter, and score the fit. Then you press send, or press one button and I fill in Tourlane’s form for you.

  1. 01Drop your resume

    A PDF or a LinkedIn URL. About a minute, once.

  2. 02I rank the openings

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  3. 03Each one is written up

    Resume rewritten for the posting, a cover letter, a fit score. Press send, or let me fill in the form.

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  1. 01Drop your resume

    A PDF or a LinkedIn URL. About a minute, once.

  2. 02I rank the openings

    Every weekday morning, the live catalog scored against your history. Up to 20 worth your time, not two hundred links.

  3. 03Each one is written up

    Resume rewritten for the posting, a cover letter, a fit score. Press send, or let me fill in the form.

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Listed from the job board Tourlane publishes. Refolk is not the employer and does not handle their hiring. Applications go to Tourlane directly.