Care Navigator (Temporary, Full Time)

About Us

At Sprinter Health, we're focused on dramatically expanding access to healthcare by reimagining the patient experience - delivered at home and powered by technology for scale. Sprinter Health is building the clinical and technological infrastructure to realize a future of healthcare untethered.

We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients. We’re backed by prominent VCs, advised by a medical board of industry leaders, and led by former executives, physicians, and engineers from Google, Facebook, LabCorp, and Disney.

About the Role

We’re looking for a Care Navigator who wants to make a meaningful difference - helping patients navigate complex systems, overcome barriers, and access care that improves their health and well-being.

This role is responsible for high-volume outreach and end-to-end coordination, ensuring patients successfully schedule and complete services such as mammograms, bone density screenings, and primary care visits - while also connecting patients to social and community resources (SDoH) that may impact their ability to receive care.

This is a fast-paced, outcomes-driven role that requires strong critical thinking, emotional intelligence, and the ability to work independently. Care Navigators play a critical role in guiding patients through complex healthcare journeys, removing barriers, and ensuring a seamless, high-quality experience from initial outreach through completion.

This is a temporary position through December 31, 2026.

Key Responsibilities

• Conduct high-volume outbound calls to engage patients and schedule healthcare services

• Coordinate care across multiple services, including mammograms, bone density screenings, and primary care connections - ensuring successful scheduling, follow-up, and completion of care

• Identify and address social determinants of health (SDoH) barriers by connecting patients to appropriate community resources (e.g., transportation, housing, financial assistance, food access)

• Conduct patient assessments to understand clinical, social, and logistical barriers to care

• Educate patients on available healthcare services and community resources, ensuring they understand how to access and benefit from them

• Build trust with patients and caregivers through clear, empathetic, and effective communication

• Proactively follow up with patients to ensure completion and close gaps in care

• Manage multiple workflows simultaneously while maintaining accuracy and attention to detail

• Maintain accurate and detailed documentation of all patient interactions and resource coordination in accordance with HIPAA and healthcare privacy standards

• Collaborate cross-functionally with clinical, operations, and support teams to ensure seamless patient experiences

• Escalate issues appropriately and in a timely manner when patterns, risks, or blockers are identified

• Support additional projects and initiatives as needed

Skills and Requirements

• 4+ years of experience in care navigation, care coordination, social work, call center operations, or patient outreach within a healthcare or service environment

• Proven ability to work independently in a high-volume, fast-paced environment

• Adapt quickly to evolving workflows, tools and priorities

• Strong critical thinking and problem-solving skills

• High level of emotional intelligence and empathy in patient interactions

• Experience working with social determinants of health (SDoH) or community resource navigation preferred

• Excellent written and verbal communication skills

• Experience managing multiple communication channels (phone, email, chat, etc.)

• Zendesk experience is a plus

• Strong organizational skills and attention to detail

• Ability to manage competing priorities while maintaining performance and quality

• Startup or high-growth environment experience is a plus

• Fluency in Spanish is preferred but not required

What You’ll Do Well in This Role

• Drive patient engagement and completion of care through strong communication and follow-through

• Navigate complex patient scenarios, including both clinical coordination and social barriers

• Balance efficiency with a high-quality, empathetic patient experience

• Take full ownership of outcomes, not just tasks

About You

You will thrive at Sprinter Health if:

- Flexibility, humility, and a sense of humor are your key personality traits

- You are a strong and personable communicator

- You excel at last minute problem solving and out of the box thinking

- You are highly organized and love to follow a process

- You have experience working in an on-demand service or healthcare environment

- You thrive in a fast paced, high pressure environment

This is a full-time, temporary, remote position

Sprinter Health is an equal opportunity employer and encourages all applicants from every background and life experience to apply.