Deal Desk Manager
Sentry · San Francisco, California
About this role
ABOUT SENTRY Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. ABOUT THE ROLE Sentry's Revenue Operations team is built around three pillars - Analytics, GTM Technology, and Deal Desk - and we're hiring a Deal Desk Analyst to strengthen the third. This isn't a role where you sit at the end of the sales process waiting for deals to land in your queue. We want someone who is curious about why deals are structured the way they are, who spots inefficiencies before anyone else does, and who sees our CPQ and Salesforce environment as a system to be improved, not just operated. You'll partner closely with our Senior Deal Desk Manager and together you'll be the team that keeps sales moving without the bottlenecks. Your mandate is twofold: handle deals with speed and consistency, and help us automate and simplify the deal desk experience so that more and more of the routine work becomes self-service for reps. This role is an opportunity to grow into a deep operator and systems thinker. If you're someone who thrives on bringing order to chaos, who gets excited about eliminating the manual step that shouldn't exist in the first place, this is the job. IN THIS ROLE YOU WILL - Own end-to-end processing of deals - including quote creation, discount review, order form generation, and approval routing - with minimal escalation and fast turnaround. - Partner with our Senior Deal Desk Manager to ensure coverage across the full deal portfolio so no single point of failure exists on the team. - Become an expert in our CPQ system and Salesforce integration - not just as a user, but as a critical voice for what should change. Document pain points, propose solutions, and work alongside our GTM Tech team to dr
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