Project Lead
SafetyCulture · Manila
About this role
Why join us? We're a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We've got big tech scale, without the sign-off layers or corporate theatre. Every permanent team member gets equity, so when we grow, you do too. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership. Big tech impact, without the big tech ick. THE ROLE As a Programs Specialist for Go-To-Market, you will own and deliver defined Customer Success initiatives that improve efficiency, consistency, and scalability across the lifecycle. You will take scoped problems and drive them through structured design, implementation, and adoption. This role bridges operational execution and structured problem-solving, ensuring initiatives are delivered with quality, cross-functional alignment, and measurable impact. WHAT WILL YOU BE DOING - Project Management: Design, implement, and manage Customer Success initiatives from problem definition through rollout, adoption, and iteration, including support in defining metrics, to enhance customer satisfaction and retention. - Operational Scoping: Scope projects and optimize workflows identifying and creating clear documentation (playbooks, process guides and visual aids) that help achieve business outcomes. - Cross-functional Collaboration: Align with CX, Marketing, Sales, Product, and Enablement to ensure CS initiatives support broader go-to-market priorities. - Tool enhancements: Partner with Systems teams to enhance the CS tech stack to improve the experience of field teams and reporting to the business. - Communication: Establish and maintain robust communication channels to ensure alignment across regional and global Customer Experience teams and stakeholders. ABOUT YOU - 3+ years of experience in Project Management, Operations, or a Strategic role within a Customer Success, Customer Service o
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