Customer Onboarding Manager, German Speaking
SafetyCulture · Manchester
About this role
Why join us? We're a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We've got big tech scale, without the sign-off layers or corporate theatre. Every permanent team member gets equity, so when we grow, you do too. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership. Big tech impact, without the big tech ick. THE ROLE The Customer Onboarding Manager role exists to ensure every new SafetyCulture customer reaches their first value moment quickly and confidently, reducing time-to-value and early churn risk. Working within the Customer Solutions & Implementation team, this role is the primary delivery mechanism for structured, scalable onboarding across our growing customer base. KEY RESPONSIBILITIES - Own and deliver end-to-end onboarding plans for each customer, aligning Sales, Product, and Customer Success on goals, timelines, and success criteria. - Lead kick-off meetings and guide stakeholders through onboarding milestones, providing a clear roadmap with defined accountability at each stage. - Project manage multiple concurrent customer implementations, maintaining momentum and surfacing blockers early. - Serve as the primary point of contact during onboarding, ensuring timely configuration, training, and go-live execution. - Act as a trusted advisor on product and industry best practices, identifying new use cases that expand customer value within SafetyCulture. - Proactively identify risks and obstacles to customer progress, escalating and resolving issues before they become churn signals. - Coordinate post-onboarding handoffs to Customer Success Managers, transferring full context and insights that maintain customer momentum. - Build and continuously improve onboarding templates and playbooks that increase efficiency and support scale as the customer base grows. REQUIRED SKILLS & EXPERI
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