Billing System Platform Lead
SafetyCulture · Sydney
About this role
Why join us? We're a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We've got big tech scale, without the sign-off layers or corporate theatre. Every permanent team member gets equity, so when we grow, you do too. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership. Big tech impact, without the big tech ick. Key Responsibilities - Own end-to-end administration and configuration of Zuora Billing - including product catalogue, rate plans, charge models, subscription lifecycle, invoicing, workflows, and payment processing - ensuring accuracy and reliability at all times - Act as the primary internal expert for Zuora Billing and CPQ - triage issues, diagnose root causes, and implement sustainable fixes without reliance on external implementation support - Continuously identify and drive process improvements across the order-to-invoice lifecycle; surface inefficiencies, propose solutions, and deliver changes that improve billing accuracy, reduce manual effort, and scale with business growth - Translate business requirements from Finance, Revenue Operations (RevOps), and Sales into Zuora configurations and solution designs; be the bridge between business needs and technical implementation - Manage and maintain integrations between Zuora and connected systems - including Salesforce CRM, payment gateways, and downstream financial or Enterprise Resource Planning (ERP) systems - in partnership with Engineering, ensuring data integrity and reliability - Work with RevOps to ensure Zuora CPQ configuration into Zuora Billing is optimised, with tight alignment between what Sales quotes and what Finance bills; serve as the Zuora-side expert while RevOps owns the Salesforce quoting experience - Partner with RevOps and Sales to identify and deliver Zuora CPQ workflow improvements that reduce quoting frictio
Excerpt from the posting SafetyCulture published. Read the full description on their site before applying.
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