Knowledge & AI Agent Manager

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.

About the Role:

This role will be responsible for Knowledge management and AI Agent management. From the knowledge management perspective the role will be responsible for managing the acquisition, organization, sharing, and maintenance of Planet’s knowledge base. This will be tightly integrated with AI Agent management to ensure accurate and relevant recommendations are provided as well as identifying gaps and corrective actions with existing knowledge content.

You will build solid relationships with customer engineering, product management, and education teams to ensure information related to product releases, known issues, best practices, and troubleshooting processes are accessible internally and externally. This knowledge will also be critical for our AI Agent strategy to provide our customer and partners information they require to ensure their success with Planet products and services.

This is a full-time, hybrid role which will require you to work from our Berlin or Haarlem office 3 days per week.

Impact You’ll Own:

• Knowledge acquisition, organization, and Knowledge Base management.
• Knowledge Management Strategy and Implementation.
• AI Agent management including monitoring, review, and optimization of agent responses to identify and correct issues with accuracy and relevance of recommendations.
• AI Customer and User Engagement.
• Design, scope and create custom AI Agents.
• Ethical KM/AI Practices.
• Translate complex information: They simplify technical concepts and translate them into clear, concise language for diverse audiences (technical and non-technical).
• Data Management and Governance.
• Build solid relationships with partner teams including engineering, Customer Success, sales, and product management.

What You Bring:

• 4+ years of knowledge management and technical writing experience.
• Bachelor's degree in Computer Science, Computer Engineering, or equivalent.
• Solid understanding of AI, machine learning, and natural language processing (NLP).
• Experience creating/using AI Agents and familiarity with AI agent architectures.
• Familiarity with scripting languages (JavaScript, Python, Perl) and GIS applications (ESRI, QGIS).
• Experience with geo-spatial data, satellite imagery, and remote sensing.
• Experience with Zendesk, JIRA, or comparable ticketing systems.
• Excellent communication and interpersonal skills with the ability to clearly articulate technical solutions.
• Ability to translate AI capabilities into tangible business value and analyze outputs.

What Makes You Stand Out:

• Customer-focused mentality and proactive problem-solving skills.
• Exceptional ability to organize complex issues and situations and strong attention to detail.
• Ability to excel under stress.
• Collaborative mindset with strong relationship-building skills.
• Multilingual proficiency.

Application Deadline:

October 1, 2026 by 11:59p / 23:59 CET (Central European Time)

Benefits While Working at Planet:

These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.

• Paid time off including vacation, holidays and company-wide days off
• Employee Wellness Program
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity
• Volunteering Paid Time Off

San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Why we care so much about Belonging.
We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging - dreaming big as we approach our ongoing work. If this job intrigues you, but you’re thinking you might not have all the qualifications, please... do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride.

EEO statement:
Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. Know Your Rights.

Accommodations:
Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to accommodations@planet.com or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.

Privacy Policy: By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

Privacy Policy (European Applicants): By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

AI in Our Interviewing Process: Planet is committed to providing an exceptional interview experience for all candidates. We currently use Metaview to better focus on candidates and less on trying to capture notes. As such, with the candidate's consent, select interviews may be recorded and include a "Planet AI Notetaker" for transcription and summarization purposes. Should an interview involve use of AI interview technologies, the candidate will receive notification and have the ability to opt out both in advance and/or real-time. Opting out will not affect one's candidacy.

Candidate AI Policy: Planet embraces Artificial Intelligence (AI) tools, and we encourage its responsible use. We understand that candidates may use various resources, including AI tools, to prepare for interviews and assessments. However, during any live interview stage or when actively completing assessments for this position, the use of AI tools - e.g. Large Language Models (LLMs), deep fake technology, etc. - is strictly prohibited unless explicitly prompted by an interviewer or assessment instructions. If you are unsure about acceptable use, please contact your recruiter for clarification. If an AI tool or similar technology is desired as an accommodation, please contact accommodations@planet.com with your request for assistance. Your message will be confidential, and we will be happy to assist you. Violation of this policy may result in disqualification of your application.