Claims Fraud Team Lead
Marshmallow · London
About this role
We’re on a mission to make migration easy. We started building Marshmallow in 2017. Since then, we’ve grown from 3 to 700+ people, gained unicorn status, raised ~£140M over three funding rounds, turned profitable, insured millions of drivers and lent millions in car loans. But we’re only just getting started. Our goal is to become one of the largest financial services providers in the world. Over the next 10 years we’ll grow exponentially, not only by scaling our existing products, but also by building new ones. To achieve our goals we need incredibly ambitious, commercially driven people who never settle for ‘good enough’. Marshmallowers are hungry for autonomy and ownership, and would rather improve than coast. Everyone raises standards and has an impact, with a focus on collective success over self-interest. We’ve created an environment where curious, tenacious people win and grow together. If that sounds motivating, this could be the place for you. ABOUT THE TEAM We defend Marshmallow against fraudulent activity and help protect the company! Fraudulent claims can result in us losing money, which can drive up the premium prices for all of the other customers. We’re here to stop that, making sure Marshmallow remains affordable and accessible for everyone. WHAT YOU'LL BE DOING - Leading, coaching and managing the performance of a team of Claims Fraud Investigators and Intel Analysts, supporting their progression. - Acting as the final escalation point for the most complex, high-value and organised fraud investigations. - Owning the Claims Fraud KPIs, setting and evolving the team’s investigation strategy. - Running quality assurance across the team, using outcomes to drive consistency and improve decision-making. - Owning recruitment, onboarding and development planning for the team. - Representing Claims Fraud as a subject matter expert across the business, building strong relationships with wider teams. - Ensuring the team’s compliance with FCA requirements, Cons
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