Client Success Manager I

Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company that has hit $100M in annual recurring revenue. More than 90,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business.

We're looking for a Client Success Manager I to join our growing Client Success team.

Are you passionate about helping clients succeed? Do you love learning the ins and outs of a product and connecting that knowledge to real client outcomes? Are you highly organized, a clear communicator, and eager to grow your career in client success? If so, we'd love to speak with you!

As a CSM I, you are an eager learner and a trusted partner in your clients' early journey with Luxury Presence. You bring genuine curiosity to every client conversation, working to deeply understand their goals and business needs - then translating that understanding into tangible platform outcomes.

Your First Mission: To deeply understand your clients' goals, business needs, and brand vision - and align that knowledge to meaningful platform outcomes.

Your Second Mission: To build trusted relationships through proactive communication, consistent follow-through, and genuine investment in each client's success.

Your Philosophy: To create a raving fan of every person that crosses your path.

In this role, you will support clients through onboarding, develop a strong command of the Luxury Presence platform, and work cross-functionally to ensure clients are getting maximum value from their investment. This is an excellent opportunity to grow your career in client success at a fast-paced, high-growth company.

You're Good At

• Building strong, trusted relationships with clients and understanding their goals and priorities

• Communicating clearly and proactively - setting expectations, sharing updates, and ensuring clients feel supported

• Driving product adoption by translating client goals into thoughtful, tailored platform recommendations

• Managing multiple clients and priorities while staying highly organized and detail-oriented

• Collaborating cross-functionally to advocate for client needs and ensure timely solutions

• Approaching challenges with curiosity, professionalism, and a solutions-oriented mindset

You Have

• 3+ years of experience in Client Success, Account Management, Customer Support, or a related client-facing role

• 1+ year managing a book of business

• Strong written and verbal communication skills

• Comfort learning new software platforms quickly - experience with content management systems and integrations are a plus (ex. Wordpress, shopify, and common CRMs)

• A basic understanding of digital marketing concepts (SEO, social media, content, and/or paid media) or a genuine eagerness to learn

• A track record of being reliable, organized, and thorough in your work

• Experience in a fast-paced, team-oriented environment

• An interest in the real estate industry (a passion is a plus!)

• Enthusiasm, competitive spirit, and a friendly and sunny disposition

You Crush

• Asking great questions - you dig below the surface to truly understand what a client needs

• Translating client goals into clear, actionable next steps on the platform

• Learning fast and applying new knowledge to real situations

• Prioritizing effectively when juggling multiple clients and tasks

• Drawing people in with your energy and can-do attitude

• Following up, following through, and never letting things fall through the cracks

• Not taking yourself too seriously - you stay humble and keep it fun

Job Requirements

• Located in Austin, TX or Scottsdale, AZ - Hybrid (In office 4 days a week for first 30 days, 3 days a week once you have completed new hire training)

• Working hours of 8:00 am to 5:00 pm

Join us in shaping the future of real estate The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors, Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages. We're a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together, we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools, we deliver tech that anticipates market shifts and keeps our clients ahead of their competition. Founded in 2016 by Stanford Business School alum Malte Kramer, Luxury Presence has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row. We're backed by world-class investors, including Bessemer Venture Partners, NextEquity Partners, Toba Capital, and Switch Ventures, and have raised $89 million to date. More than 18,000 real estate businesses rely on our platform, including 30% of the Wall Street Journal RealTrends top agents and teams. Additionally, many of the industry's most powerful brokerages rely on Luxury Presence as a trusted business partner. Every year since 2020, Luxury Presence has ranked on BuiltIn's Best Place to Work lists. HousingWire named our founder and CEO a 2024 Tech Trendsetter, we've received several Tech100 Awards, and we just scored an Inman Innovation Award for Best AI-Powered Platform. Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.