Engineering Manager, DevOps

About the Engineering Organization
The Engineering Team at Loop is a balance of agility, consistency, and performance. These are the pillars that allow the team to constantly and consistently deliver value that matters to customers. That customer intimacy is what allows our engineering teams to be the best in our space, and bring the best ideas to the market.

About the Role
We're hiring a DevOps Engineering Manager who can lead a top-tier team of five: someone who stays deeply technical and hands-on, owns infrastructure and pipeline delivery, and brings a clear, data-backed point-of-view to how DevOps @ Loop evolves.

This role exists to make everyone else's work possible, from product and platform engineering to our data team, merchant support, and third-party vendors. You're not just supporting our product; you're setting the ceiling on how fast, reliably, and confidently we can deliver value to our customers.

You'll lead the team that owns product infrastructure, our pipeline delivery, and internal tools. Our immediate focus is progressive delivery: enabling engineers to ship, observe, recover, and roll back their own code independently. We're maturing our DevOps platform alongside the company's growth, including multi-region architectures and building an internal platform where autonomous AI agents can safely build features and review code.

You'll be responsible for building a roadmap that turns our growth into concrete milestones, and then leading the team that will get us there. At least 50% of your time stays hands-on keyboard: writing Terraform, tuning our Kubernetes clusters, and debugging production incidents.

Our Blended Work Environment
At Loop, we’re intentional about the way we work so that we can do our best work. We call this our Blended Working Environment. We work from our HQ in Columbus, OH, or one of our Hub or Secluded locations, and are distributed throughout the United States, select Canadian provinces, the United Kingdom, and Australia. For this position, we’re looking for someone to join us in Columbus, OH or fully remote.

Our Tech Stack
AWS (AKS, Redis, Aurora, DynamoDB, S3), Terraform, Kubernetes, Docker, GitLab, Airflow, Temporal, PHP/Laravel, Linux, Datadog, Snowflake, dbt

What You’ll Do:

• Drive self-service and automation at Loop by designing golden-path workflows (using Terraform and Kubernetes/Docker) so product teams can provision infrastructure, integrate monitoring (via Datadog), and release safely on their own through GitLab CI/CD.
• Champion the evolution of deployment patterns on Kubernetes, including blue/green, canary, feature-flag, and immutable-infra releases that minimize risk and Mean Time To Recovery (MTTR).
• Lead the strategy and execution for disaster recovery plans on AWS, including scaling to multi-region architectures, cross-region data replication (Aurora, DynamoDB, S3), and global traffic management.
• Implement Site Reliability Objectives (SLOs), error budgets, chaos testing, and auto-remediation playbooks in Datadog to raise the reliability bar, and own the infrastructure on-call rotation culture.
• Mentor and develop a diverse team of DevOps engineers, DBAs, and SecOps Engineers with a wide variety of technical skillsets, cultivating the next wave of engineering leaders.
• Partner hand-in-hand with Product Engineering Teams, our Data Team (Airflow, Snowflake, dbt), and other stakeholders to align roadmaps and unlock velocity.
• Contribute hands-on by writing Terraform modules, optimizing Helm charts on Kubernetes, reviewing merge requests in GitLab, helping support the team with reactive work across our Linux infrastructure, and joining high-severity incident calls when needed.

Your experience:

• 2+ years of DevOps leadership managing DevOps or Site Reliability Engineering (SRE) teams.
• 7+ years in hands-on platform or infrastructure roles.
• You have a strong self-service track record, having delivered internal platforms or portals that empowered hundreds of engineers to ship autonomously.
• You bring large-scale AWS expertise, demonstrated by designing and operating multi-region, high-throughput systems that support over $100 million in annual Gross Merchandise Value (GMV).
• An expert in advanced CI/CD pipelines and Infrastructure as Code (IaC), proficient with tools like GitLab CI (or similar), Terraform, and Kubernetes, and comfortable introducing progressive delivery, policy-as-code, and secrets management at scale.
• Deep understanding of metrics, tracing, logging, and alerting, reflecting an observability mindset, with experience using Datadog or comparable stacks.
• Familiar with cloud security best practices, least-privilege access, and regulated-data environments such as PCI, SOC 2, and GDPR, demonstrating security and compliance awareness.
• You exhibit empathetic leadership, with demonstrated success fostering psychological safety, inclusion, and continuous feedback while driving accountability and high performance.

#LI-ST1
Loop Story
Commerce should feel effortless. Every product adored, every order perfect, every customer loyal for life. But reality is messier: operations get tangled, margins grow thin, and trust is fragile. That’s where Loop steps in. We create confidence where commerce fails.
We started by fixing returns and exchanges. Today, we’re building a connected commerce operations suite - powering everything from order tracking to fraud prevention, with hundreds of innovations in between. Grounded in data and insight, our platform helps merchants make smarter decisions with every transaction. Over 5,000 of the world’s most loved brands trust Loop to turn cost centers into growth engines. Our mission is simple: protect margins, delight customers, and help merchants build businesses that last.
Life at Loop is rooted in our core values. We balance high empathy with high standards, knowing that work is better when we can show up authentically and resilience is built by facing challenges head-on. We expect you’ll grow quickly, learning skills that last far beyond your time here. Loop is a formative chapter in your career - a chance to shape the future of commerce and to leave better than when you arrived.
Learn more about us here: https://loopreturns.com/careers.
You can review our privacy notice here.