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Senior Client Success Manager

Included Health · Remote

RemoteManagerMarketingGrowth & Business ExcellenceClient SuccessPosted 5 weeks ago
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About this role

Job Summary: The Senior Client Success Manager, Enterprise role is a customer success professional responsible for achieving Retention, Upsell and NPS targets for their portfolio of customers in addition to other objectives and key results. This individual contributor plays a critical role in cultivating client relationships and serves as a trusted advisor to them. They understand and advance client strategy that aligns to Included Health's services and solutions. They are an expert in Included Health offerings, reselling value and deepening our partnerships with them. They provide strategic thought leadership and business insights that showcase member outcomes and progress towards client ROI. Responsibilities: Portfolio Management: You will manage a portfolio of complex clients reselling the value of IH services and solutions while seeking opportunities to deepen the partnership through upsell and expansion. Client Goals & Strategy: You will develop a deep understanding of client strategy, partnering with clients to develop measurable goals and define desired business outcomes for their relationship with IH. Retention & Upsell Plan: You will establish and maintain a Retention and Upsell Plan for each assigned client. And, you will engage internal partners to intentionally drive client health including member utilization and client ROI to meet client expectations and deliver on contractual commitments. Member Engagement, Utilization & Marketing: You will consult with clients encouraging alignment to IH Marketing Best Practices. You will partner with the IH Marketing team to define and execute a holistic member engagement strategy aligned to contractual commitments. Upsell & Expand: You will resell the value of IH services, products and solutions, identifying and promoting upsell opportunities while seeking opportunities to expand and deepen the relationship. Business Reviews: You will deliver recurrent business reviews demonstrating progress towards and achievement

Excerpt from the posting Included Health published. Read the full description on their site before applying.

Skills this posting mentions

BudgetingEquityAdvocacy

About Included Health

Included Health is raising the standard of healthcare for everyone. The company breaks down barriers to care with a personalized, end-to-end healthcare experience for every person in every community - no matter where they are in their health journey. Included Health partners with employers and health plans to deliver better outcomes. With compassionate, data-driven guidance, advocacy, and care for all types of health needs, Included Health gets members the right care at the right time. It’s all included.

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