Member Care Advocate (MCA) - September Cohort(s)
Included Health · Remote
About this role
Included Health is on a mission to raise the standard of healthcare for everyone. We simplify healthcare by combining virtual and in-person care with expert navigation, comprehensive support, and technology that makes it easier for members to get the right care at the right time. Our Member Care Advocates (MCAs) are some of the most visible representatives of this mission, helping members feel seen, supported, and confident in navigating their benefits and care options. MCAs are a trusted guide, helping members navigate the fundamentals of their healthcare benefits while delivering high-quality, empathetic support in a high-volume environment. This role requires strong critical thinking and ownership to navigate member needs effectively. New MCA hires start their role in an 3-week paid training period with a strict schedule of 10 a.m. - 7 p.m. EST, Monday - Friday. Upon completion of the 3-week training period, employees will transition to their regular schedule as outlined during their offer and onboarding process. Missing work, leaving early, or arriving late without proper notice is considered an unplanned absence. Please note: No planned time off is permitted during the training period. This is a remote position and requires a secure, distraction-free home office.
Excerpt from the posting Included Health published. Read the full description on their site before applying.
Skills this posting mentions
About Included Health
Included Health is raising the standard of healthcare for everyone. The company breaks down barriers to care with a personalized, end-to-end healthcare experience for every person in every community - no matter where they are in their health journey. Included Health partners with employers and health plans to deliver better outcomes. With compassionate, data-driven guidance, advocacy, and care for all types of health needs, Included Health gets members the right care at the right time. It’s all included.
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