Software Architect - DevOps Group

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.

At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.

We’re looking for a Software Architect to help shape the infrastructure strategy behind Gong’s Revenue AI platform. This role sits at the center of our engineering ecosystem, driving architectural direction, improving operational excellence, and enabling teams to scale with confidence. You’ll work across engineering groups to identify systemic gaps, define scalable standards, and accelerate execution without becoming a delivery bottleneck.

You’ll Own:

• Infrastructure Strategy & Standards: Define and evolve Gong’s cloud and infrastructure architecture across Kubernetes, networking, observability, security, and data platforms. Establish clear standards and scalable best practices that enable teams to move faster with consistency and reliability.
• Technical Debt & System Health Visibility: Continuously identify, prioritize, and drive resolution of cross-team technical debt, architectural gaps, and operational inefficiencies. Create organizational visibility around the most critical infrastructure challenges and opportunities.
• Cross-Org Technical Leadership: Partner closely with engineering leaders and teams to influence architectural decisions, challenge assumptions, and ensure solutions are scalable, maintainable, and secure. Lead through expertise and influence, not direct ownership.
• Developer Enablement & Engineering Velocity: Provide frameworks, tooling direction, and lightweight prototypes or POCs that empower teams to execute independently with higher quality and efficiency.
• Critical Infrastructure Initiatives: Drive major cross-functional initiatives around reliability, scalability, security, observability, and cost optimization from identification through execution and measurable impact.

You’ll Solve:

• Scaling Complexity: How do we maintain simplicity, reliability, and operational clarity while supporting rapid growth and increasingly complex distributed systems.
• Cross-Team Alignment: How do we create architectural consistency across independent engineering groups without slowing down innovation and execution?
• Operational Excellence at Scale: How do we proactively surface and resolve systemic weaknesses before they become production issues?
• Balancing Speed & Sustainability: How do we enable fast delivery today while protecting the long-term health and scalability of the platform?
• AI Infrastructure Evolution: How do we build infrastructure that supports modern AI/ML workloads, GPUs, large-scale data pipelines, and future platform requirements

You’ll Impact:

• Platform Reliability & Scalability: Your work will directly improve the resilience, scalability, and operational maturity of Gong’s infrastructure platform.
• Engineering Efficiency: By creating better standards, tooling, and architectural guidance, you’ll act as a force multiplier for engineering teams across the company.
• Long-Term System Health: You’ll help reduce operational friction, minimize technical debt, and ensure Gong’s infrastructure can support long-term business growth.
• Execution Quality Across Teams: Your influence will elevate engineering quality, decision-making, and operational discipline throughout the organization.

How You’ll Succeed Here:

• A Deep Technical Expert: Someone with 8+ years of hands-on experience with AWS and cloud-native infrastructure at scale, including strong Kubernetes expertise and distributed systems knowledge.
• An Infrastructure Architect: Someone with deep experience in Infrastructure as Code and GitOps methodologies using tools like Terraform, Crossplane, or Pulumi.
• A Pragmatic Builder: A strong engineer with programming experience in Python or Go who can build tools, prototypes, and automation when needed.
• A Systems Thinker: Someone who can identify patterns, uncover systemic issues, and drive improvements across complex technical environments.
• An Influential Technical Leader: Someone with proven experience leading cross-team initiatives and driving alignment without direct authority.
• A Strategic Operator: Someone who balances short-term pragmatism with long-term architectural thinking and sustainable execution.
• An AI Infrastructure Enabler (Advantage): Experience supporting AI/ML infrastructure, GPU environments, LLM workloads, or large-scale data pipelines is a strong plus.
• A Collaborative Peer: Most importantly, someone who thrives working with strong engineering leaders and enjoys solving difficult infrastructure challenges together.

We operate in a flexible hybrid work model.

What makes the Engineering organization at Gong unique?

At Gong, we build infrastructure that powers one of the leading AI platforms in the revenue space. Our engineering culture combines high ownership, technical excellence, and fast execution. We believe in solving complex problems with clarity, direct communication, and long-term thinking.

This is an opportunity to work across teams and influence the technical foundations of a category-defining product used by some of the world’s leading companies. You’ll partner with exceptional engineers and leaders while shaping how Gong scales for the future.

We encourage our employees to express their personality and identity, and we ensure fairness and equal opportunities. We follow a flexible hybrid work model that combines working from home, on the go, or at the office - supporting flexibility, autonomy, collaboration, and strong work habits. If these considerations are important to you when choosing a workplace, we’d love to meet you