Head of Business Operations, APAC

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes - from emerging brands to Fortune 500s - use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Overview:

You will play a pivotal role in evolving the Asia region’s operating model into a strong, future-focused foundation. This leader will oversee cross-functional programs spanning financial, operational, organizational, and technology-focused projects. By leveraging data analytics and sound judgment, you will deliver immediate results while steering strategic transformation for the medium and long term. You will also manage a team of project managers and data analysts to drive continuous improvement and ensure that the Asia region is positioned for the next chapter of the company’s growth.

Key Responsibilities:

• Strategic Transformation & Evolution
• Drive the evolution of the Asia region’s operating model, establishing a resilient, scalable framework that supports long-term growth.
• Collaborate with senior leadership and regional stakeholders to shape strategic priorities, ensuring alignment with the overarching vision for the company’s “next chapter.”
• Continually assess market trends, emerging technologies, and best practices to adapt and refine the region’s structure, processes, and capabilities.
• Financial Management & Analysis
• Conduct financial analyses (e.g., cost-benefit, ROI) to validate project feasibility and return on investment.
• Partner with Finance teams to identify revenue-generating and cost-saving opportunities and enable data-driven decisions for regional stakeholders.
• Operational Excellence
• Lead initiatives to optimize workflows, standardize processes, and improve and standardize overall operational effectiveness across Asia.
• Establish key performance indicators (KPIs) and service-level agreements (SLAs) to measure the success of transformed processes and evolving operations.
• Project & Program Management
• Direct large-scale, cross-functional projects that underpin the transformation and evolution of the Asia region’s operating model.
• Define project scopes, timelines, and deliverables for project managers.
• Manage risks and remove obstacles to achieving tangible improvements.
• Data Analytics & Insights
• Utilize data analytics to shape transformation strategies, uncover optimization opportunities, and guide day-to-day decision-making.
• Oversee the creation and maintenance of dashboards, reports, and data models that support continuous improvement and predictive analytics.
• Champion the adoption of new data tools, technologies, and methodologies to drive innovation within the evolving Asia operating model.
• Organizational Leadership & Team Development
• Mentor and develop a team of project managers and data analytics professionals; nurture a collaborative culture that innovates with speed.
• Identify and address skill gaps, encouraging upskilling and professional growth to support the region’s evolving requirements.
• Foster a climate of knowledge sharing and best-practice exchange, empowering teams to drive the transformation agenda.
• Technology & Innovation
• Partner with tech teams to identify and implement technology solutions that enhance quality and scalability.
• Support the region’s adoption of platforms, tools, and processes that support the evolving operating model, ensuring seamless integration and user acceptance.
• Stakeholder Collaboration & Communication
• Act as a key liaison between executive, regional, product, and functional leaders aligning on transformation goals and milestones.
• Clearly communicate progress, risks, and opportunities related to the evolving operating model to senior executives and other stakeholders.
• Build and maintain strong relationships with internal teams, suppliers, and clients to facilitate partnership and alignment on future initiatives.

You should have:

• 10+ years of experience in strategy, operations, management consulting, or business transformation roles, ideally within logistics, supply chain, or a related high-growth industry.
• Experience at a top-tier investment bank or management consultancy strongly preferred.
• Proven track record leading large-scale, cross-functional transformation initiatives with measurable business impact.
• Strong financial acumen, with hands-on experience in cost-benefit analysis, ROI modeling, and partnering with Finance on revenue and cost initiatives.
• Demonstrated experience designing and scaling operating models, workflows, KPIs, and SLAs across a multi-country or regional organization.
• Skilled in program and project management, with the ability to define scope, manage timelines, and mitigate risk across multiple concurrent workstreams.
• Strong data analytics fluency, including experience building or overseeing dashboards, reporting, and data models to drive decision-making (SQL or BI tool experience a plus).
• Excellent stakeholder management and communication skills, with experience influencing senior executives and aligning cross-functional and regional leaders.
• Demonstrated ability to lead a team, setting clear direction and empowering people to take ownership while fostering a culture of development.
• Comfort operating in ambiguity and driving change management across a fast-evolving, matrixed organization.
• Deep understanding of the Asia business landscape and market dynamics; regional language skills are a plus.
• Bachelor's degree required; MBA or advanced degree preferred.

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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