Customer Success Specialist

FIREFLY
Fueled by the most advanced tracking, measurement, and optimization capabilities available in the out-of-home industry, Firefly is an innovative data-first ad network delivering the most relevant messages at the most relevant moments using car top and in-car solutions. Our proprietary screens deliver dynamic content based on location-based, GPS-enabled triggers. We empower brands to efficiently engage consumers in major markets across the U.S. including New York City, Chicago, Las Vegas, San Francisco, Los Angeles, and Miami. Firefly empowers our employees to thrive by embracing their authentic selves, fostering a culture of individuality, and celebrating diversity. We believe that when you can be yourself at work, you can bring your best to the table. We value your unique perspectives and contributions, recognizing that every idea, no matter how unconventional, has the potential to drive innovation and progress. Join us, and discover a workplace where you can truly be yourself, make a meaningful impact, and boldly explore new horizons. Drive the light, accelerate innovation, steer with authenticity!
Firefly is looking for a Customer Success Specialist based in New York. Responsible for supporting the full campaign lifecycle - from planning and execution through post-campaign analysis - while partnering closely with Sales, Customer Success Managers, and Revenue Operations to deliver seamless client experiences. Ideal candidates are detail-oriented, collaborative, and eager to grow within a fast-paced advertising environment. They bring strong communication skills, a client-first mindset, and a genuine interest in building a foundation across campaign management, client services, and sales strategy. This role is designed for those looking to develop into a future seller, offering hands-on exposure to the full revenue cycle, proposal development, and direct collaboration with Account Executives and sales leadership.

MAIN RESPONSIBILITIES:

• Support the full campaign lifecycle from planning and contracting through execution and post-campaign analysis

• Partner closely with Customer Success Managers, Sales (AEs), and RevOps to ensure seamless campaign delivery

• Assist in RFP development, proposal creation, and campaign strategy

• Provide day-to-day client support while building strong relationship management skills

• Participate in client meetings and support client communications as needed

• Support Account Executives on active accounts and assist with sales-related communications when needed

• Learn and contribute to revenue operations processes, including pipeline tracking, forecasting support, and internal reporting

• Analyze campaign performance and contribute to client-facing insights and recommendations

• Identify opportunities for account growth and support upsell/cross-sell initiatives

• Gather client feedback and communicate insights internally to improve offerings

GROWTH & DEVELOPMENT:

• Build a strong foundation in campaign execution, client services, and revenue operations

• Gain exposure to sales strategy, client communication, and proposal development through cross-functional collaboration with Account Executives and sales leadership

• Gradually take on increased responsibility in client communication and relationship ownership

• Develop core skills in strategic communication, storytelling, and client support within a fast-paced advertising environment

REQUIREMENTS:

• 0 - 3 years of experience in customer success, sales support, account management, or similar roles

• Interest in developing client-facing relationship management and sales support experience

• Interest in pursuing a career in sales and becoming an Account Executive is preferred

• Strong communication skills and confidence interacting with clients

• Highly organized with strong attention to detail and ability to manage multiple priorities

• Comfortable in a fast-paced, revenue-driven environment

• Proactive, curious, and eager to learn both operational and client-facing aspects of the business

• Strong problem-solving skills and collaborative mindset

• Ability to work cross-functionally with sales, marketing, operations, product, and creative teams

• Understanding of digital and/or out-of-home advertising is a plus

• Programmatic advertising experience is a plus

FIREFLY VALUES “YOU” AND OFFERS YOU: We believe #Authenticity Drives Us Forward In addition to your monthly salary, you are offered a comprehensive benefits package that includes a 401(k) retirement savings plan because we value you a lot! You can enjoy the freedom of hybrid working and unlimited PTO! No Dress Code! Wear what you desire and enjoy your true self at work! We believe #You’re in the driver’s seat! You are supported with 1:1 meetings where you can track your progress with regular feedback and development journeys with the educational opportunities at Firefly. We value your time, you are also driving your own work-life balance while taking responsibility. But, to ensure this balance and your wellbeing, we support you with our collaboration through Meditopia. We are#Accelerating Innovation Firefly offers you an opportunity to work in a fast-growing and successful company in the market #Let’s enlighten together! Firefly ensures an environment where you can contribute and your ideas are valued, so join us to drive the light!
Firefly Is An Equal Opportunity Employer. All applicants shall receive equal consideration regardless of race, color, religion, gender, marital status, gender identity or expression, sexual orientation, national origin, age, veteran status, or disability.
To all recruitment agencies: Firefly does not accept agency and unsolicited resumes. Please do not forward resumes to our Firefly employees or any company locations. Firefly is not responsible for any fees related to unsolicited resumes.