Site Team Leader/ Capoturno (Firenze) - Fixed Term
Deliveroo · Florence - Via Vincenzo Bellini (Hop)
About this role
Site Team Leader/ Capoturno - Fixed Term Why Deliveroo? Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. About the role Our Site Associate is the beating heart of our daily operations in the dark store. You will work with your team to maximize customer satisfaction and ensure the smooth operation of our Hop sites. What you'll be doing - Supervise that all orders are picked up on time. - Manage store openings and closures - Communicate with our riders to make sure deliveries are made promptly. - Manage the shipping area and support the packaging of delivery orders to be sent to our customers. - Ensure that all deliveries are scanned and that any appropriate complaints are recorded. - Empty deliveries according to the procedure, paying attention to the accuracy of the positions of the products and the rotation of the dates. - Ensure that inventory counts are accurate and that all areas are counted. - Collaborate with our Assistant Warehouse Manager and Warehouse Manager to ensure the proper functioning of the site. - Ensure that the warehouse remains clean and tidy at all times and that any hazards are addressed promptly. Requirements - Fluent Italian (mandatory) + basic English (nice to have) - Experience in a similar environment is preferred - Hourly flexibility - Willingness to work 40-hour shifts per week - Experience in achieving targets W
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