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Security Engineer

Decagon · San Francisco

$200k - $330k/yrMid levelEngineeringEngineeringSecurityPosted 3 months ago
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About this role

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team The Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email and SMS. We build the security foundations that enable Decagon's AI agents to handle sensitive customer data with complete trust while defending against sophisticated, AI-enabled threats at massive scale. Our mission is to secure our growing platform, ensuring that AI agents and human agents can collaborate safely to help users resolve their issues while maintaining the highest standards of security and privacy. About the Role Help build and scale the security foundations of Decagon AI's customer experience platform that powers AI agents for enterprise customers. You'll work with the head of Security to implement security controls, build security tooling, and strengthen our defenses against modern, AI-enabled threats while maintaining an enterprise-ready security and compliance posture. This role combines hands-on sec

Excerpt from the posting Decagon published. Read the full description on their site before applying.

Skills this posting mentions

AutomationTerraformMusic

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Chime, Oura Health, 1-800-FLOWERS.COM, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

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