Workplace Experience Manager

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

The Role

At Cresta, we believe the workplace experience is a critical driver of culture, collaboration, and business performance. As our Workplace Experience Manager, you will lead the strategy, operations, and evolution of our global workplace facilities footprint, ensuring our offices and employee experience programs scale alongside the company.

This role sits at the intersection of workplace strategy, employee experience, real estate, operations, and culture. You will be responsible for developing and executing a comprehensive workplace experience vision that supports how Crestans work, connect, and thrive across our global offices.

From shaping our long-term workplace strategy and leading office expansions to overseeing employee experience initiatives and ensuring seamless day-to-day operations, you will play a critical role in how employees experience Cresta. You will balance strategic planning with operational excellence, translating business needs into exceptional workplace experiences that strengthen culture and enable high performance.

We are looking for someone who combines strong business judgment with a service-oriented mindset. You thrive in dynamic environments, build trusted relationships across the organization, and bring urgency, adaptability, and ownership to everything you do. Whether leading a major workplace initiative, supporting executives during a critical event, or navigating an unexpected challenge, you approach every situation with professionalism, resourcefulness, and a commitment to delivering exceptional outcomes.

Reporting to the Head of People, you will serve as a key partner in shaping the future of work at Cresta and creating environments where employees can do their best work.

Key Responsibilities

• Portfolio Management: Oversee the operations of all global Cresta offices, ensuring a consistent, high-quality workplace experience while balancing local needs and regional nuances.
• Real Estate Strategy: Lead lease renewals, expansions, and new site acquisitions in partnership with Finance and Legal, ensuring our workplace footprint supports business growth.
• Workplace Strategy: Develop and execute a comprehensive workplace strategy that aligns physical spaces, employee experience programs, and business needs as the company scales. Lead office build-outs, renovations, and improvement projects from planning through execution, ensuring projects remain on schedule and within budget.
• Property Management: Build strong partnerships with property managers, landlords, and service providers to ensure our offices operate efficiently and effectively.
• Workplace Safety & Compliance: Own Cresta's global workplace safety strategy, including emergency preparedness, site-specific safety programs, and regulatory compliance. Partner across the business to ensure workplace safety requirements, accommodations, accessibility considerations, and employee support needs are appropriately addressed across all office locations.
• Workplace Operations: Oversee catering, food and beverage programs, badge access systems, physical security, and vendor relationships.
• Headquarters Operations: Partner closely with the Chief of Staff and Leadership Team to support the operational needs of Cresta headquarters.
• Employee Experience: Own and evolve workplace and employee experience programs, including recognition initiatives, Operating Principles Awards, employee gifting, office activations, onboarding support, and other programs that strengthen culture, connection, and engagement.
• Events & Community: Partner with the Administrative Team, People Team, site leads, and other stakeholders to execute employee events, company celebrations, leadership visits, customer visits, and other key company moments.
• Resources & Communication: Maintain and continuously improve workplace communications, documentation, and internal resources that help employees navigate office spaces, workplace programs, and services.
• Vendor & Platform Management: Manage workplace and employee experience vendors, platforms, and systems that support employee engagement and day-to-day operations.

Requirements

• Experience: 7+ years leading global workplace experience, facilities, office operations, employee experience, or related functions, preferably within a high-growth technology environment.
• Presence: This is a Bay Area-based role requiring a strong in-office presence across both our San Francisco and Sunnyvale offices. You are expected to work onsite three days per week, typically split between our San Francisco and Sunnyvale offices. This role may also require additional onsite time during office build-outs, events, or other key workplace initiatives.
• Workplace Compliance: Working knowledge of workplace safety requirements, accommodations, accessibility considerations, and employee support needs.
• Global Mindset: Experience supporting multiple offices, regions, or distributed teams, with the ability to balance global consistency and local employee needs.
• Professionalism & Discretion: Demonstrated ability to navigate sensitive workplace situations with professionalism, discretion, empathy, and sound judgment.
• Executive Partnership: Strong communication and stakeholder management skills with the ability to effectively partner with executives, managers, employees, and external vendors.
• Negotiation Skills: Proven track record of navigating commercial real estate contracts and managing multi-million dollar budgets.
• Project Management: Exceptional project management skills with experience leading complex cross-functional initiatives. Able to seamlessly transition between strategic planning, operational execution, and issue resolution while maintaining attention to detail.

Perks & Benefits:

We offer a comprehensive and people-first benefits package to support you at work and in life:

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family
• Flexible PTO to take the time you need, when you need it
• Paid parental leave for all new parents welcoming a new child
• Retirement savings plan to help you plan for the future
• Remote work setup budget to help you create a productive home office
• Monthly wellness and communication stipend to keep you connected and balanced
• In-office meal program and commuter benefits provided for on-site employees

Compensation at Cresta:

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.

Salary Range: $140,000 - $160,000 + Offers Equity

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai