Manager, Operations and Strategy (CEO Office)

Company Description

We’re Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.

We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.

Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.

If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.

With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech - and we’re just getting started.

Role overview | Context

We're building the future of payments, and to do that, we need to operate at the

highest possible standards. We are currently scaling a new, high-impact operations

team, strategically positioned at the centre of the organisation, to supercharge our

product delivery and drive execution excellence across the entire business.

This is not a traditional operations role. This is an opportunity to work at the heart of

the Product engine at Checkout as we continue to pursue multiple growth

opportunities from our core Acquiring portfolio to broader solutions such as Issuing,

Payouts, IDV, Risk and Financial Experiences.

This Operations and Strategy opportunity is a high-impact, hands-on role for

exceptional problem-solvers. Each individual in the team will be specially selected for

a new program, each embedded directly into tactical product teams. Their mission is

to be a professional problem-solver who can take on the most complex operational

and strategic challenges, find the root cause using data, and then design, build, and

implement scalable, automated solutions.

This role demands executional excellence, process automation, and data-driven

problem-solving. The successful candidate will combine granular, hands-on

experience in executing processes with a high-level strategic view, redesigning and

automating those processes to drive tangible value. This is a high-visibility position

with direct exposure to the CEO and executive team, offering significant opportunities

for career advancement into high-level roles and responsibilities within Product,

Technology, and the wider organization at Checkout.

Role overview | Remit and Responsibilities

• Act as a Professional Problem-Solver: The individual will take ownership of

complex, ambiguous business problems and use a first-principles, data-driven

methodology to find the root cause and build a solution.

• Execute, Analyze, and Automate: The individual will begin by personally

executing existing processes to understand their flaws. They will then redesign,

optimize, and implement new, automated workflows to enhance speed,

efficiency, and quality.

• Own Data Collection & Analysis: The individual will identify the correct metrics,

own the data collection process, and build the dashboards necessary to

provide a clear, data-backed view of progress, bottlenecks, and performance to

leadership.

• Drive Cross-Functional Execution: The individual will lead and manage

high-priority, cross-functional projects from end-to-end, such as deploying

new systems or coordinating new processes across teams like People, Product,

and Engineering.

• Inform Strategy with Bottom-Up Insights: The individual will use their

ground-level data and process insights to feed actionable information back to

leadership, helping to inform strategic decisions with a clear view of our

execution capabilities.

• Manage Program Reporting Automation-First): The individual will handle

project and program tracking with a primary focus on automating this reporting,

not just administrating it.

Role overview | Desired Background, Core Competencies

• Professional Experience: Multiple years of experience in influential, ideally

cross-functional roles, in fast-paced, high-performance environments

• Background: Formative experience in STEM studies, high-level Manufacturing,

or Professional Services (e.g., Management Consulting, Investment Banking) is

valued but not essential

• Elite Problem-Solver: The individual must be a world-class, structured

problem-solver. They navigate ambiguity with process and first-principles

thinking, not just by pattern-matching. We will test this heavily.

• Relentless Executor: The individual has a "get it done" mentality and a proven

ability to execute and implement solutions themselves. We are looking for

"doers" who can build the plan and then make it happen.

• Data-Driven: The individual is highly comfortable with data. They know how to

find it, analyze it, and use it to build a business case, justify their conclusions,

and drive decisions.

• Growth Mindset: This individual is ambitious, intellectually curious, and

approaches work with a dedicated, results-driven attitude.

• Collaborative: The individual is a natural team player who can collaborate

effectively with diverse, cross-functional stakeholders and influence outcomes

without formal authority.

• Education: Whether though further education or early entrepreneurial or

operational experience, the successful candidate will have set high standards

from early on in their career

Additional Information

Bring all of you to work

We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.

It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram