EEA Senior Specialist , Account Managenent- 12 month FTC

Company Description

We’re Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.

We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.

Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.

If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.

With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech - and we’re just getting started.

The Mission

Payments are the infrastructure behind how modern businesses grow. At Checkout.com, our Account Management team helps established digital merchants turn that infrastructure into an advantage.

Based in Amsterdam, this 12-month fixed-term role will see you manage a focused portfolio of direct merchants across the EEA. You’ll work with online businesses across sectors such as retail, money transfer and fashion, with relationships spanning key markets including Germany, France, Spain, Portugal and the Netherlands.

You’ll be the trusted advisor and main point of contact for your merchants, helping them navigate product and platform questions, shape stronger payments strategies and unlock new opportunities for growth. This is a post-sales growth role: you’ll protect and deepen existing partnerships while identifying where Checkout.com can create more value through product adoption, payment performance, commercial insight and expansion.

We’re looking for someone who enjoys being close to the customer, is comfortable with numbers and commercial conversations, and can build credibility across different markets and cultures.

How you’ll make an impact

• Own high-touch relationships with a focused portfolio of established merchants mostly across the EEA region, primarily supporting online businesses across markets such as Germany, France, Spain, Portugal and the Netherlands.

• Act as the main point of contact for merchant queries across Checkout.com’s products and platform, bringing clarity, pace and strong relationship management to day-to-day partnership.

• Understand each merchant’s business model, revenue drivers and priorities, then turn that knowledge into clear account development plans.

• Identify and lead cross-sell, upsell and expansion opportunities across Checkout.com’s products, value-added services and partner network.

• Act as a payments consultant, helping merchants improve performance and shape a comprehensive payments strategy across their markets.

• Use data, forecasting and commercial modelling to diagnose performance, identify risks, uncover growth opportunities and build credible recommendations.

• Lead commercially thoughtful pricing and negotiation conversations that balance merchant value with sustainable outcomes for Checkout.com.

• Coordinate merchant projects and internal workstreams, working closely with teams such as Sales, Product, Solutions Engineering, Integration, Risk, Legal and Support to keep commitments moving.

• Bring the voice of the merchant into internal discussions, build strong rapport across cultures and help improve how we manage, grow and support our merchants.

What makes this role different

• Join a company growing at real scale: Checkout.com processed more than 300bn in total payment volume last year, compared with 183bn in 2024.

• Work with established direct merchants and globally recognised digital businesses, helping them solve complex payment challenges across the UK and their wider markets.

• Be rewarded for both account growth and broader business impact through a competitive base salary, a meaningful base-to-variable incentive mix and generous commission upside.

• Make a visible difference in a high-performance, collaborative team where ownership, learning and commercial impact are valued.

Qualifications

• 3+ years’ experience in B2B Account Management, Relationship Management or a similar commercial role, ideally within FinTech OR payments.

• Strong written and verbal English is essential. German, Spanish or Italian language skills are a plus.

• A strong commercial mindset, with evidence of identifying growth opportunities, expanding existing relationships and delivering measurable customer or revenue impact.

• Experience managing strategic or complex accounts, building trusted relationships and navigating multiple stakeholders across different markets.

• Strong commercial judgement, including the ability to understand revenue drivers, discuss pricing and identify where value can be created.

• An analytical mindset and comfort working with performance data, forecasting and commercial modelling.

• Payments or FinTech experience is a strong advantage, but not essential; experience in a high-growth start-up or adjacent technology environment is also relevant.

• Clear, adaptable communication, strong collaboration skills and the ability to build rapport across cultures.

• The ability to prioritise across multiple accounts, manage risk and keep important work moving in a fast-paced environment.

How we’ll work together

You’ll join a team that takes a practical, customer-first approach to account growth. We care about the quality of the relationships we build, the rigour behind our recommendations and our ability to follow through. We challenge assumptions, share knowledge and work across boundaries to solve problems for our merchants.

If you enjoy combining strategic thinking with hands on execution and want to help digital businesses get more from their payments infrastructure this is an opportunity to make a visible difference at Checkout.com.

Additional Information

Bring all of you to work

We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.

It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram