Account Manager

OUR MISSION

Carwow is Europe’s leading car-changing destination, transforming how people buy, sell, advertise, and lease cars through technology, media, and automotive expertise. From our beginnings as a reviews site, we’ve grown into one of the largest online marketplaces - facilitating nearly £3bn in car purchases and £1.8bn in sales listings last year alone. In 2024, we acquired Autovia (AutoExpress and Evo), doubling our audience and expanding our reach to 10 million YouTube subscribers, 1.2 million magazine sales, and 350m+ annual online readers. And we’re only just getting started.

About the role

We’re looking for ambitious, driven and commercially astute Account Managers to join our team as we enter our next phase of growth. This is a fast-paced, high-impact role, where no two days are the same. You’ll balance multiple priorities in order to grow your client portfolio and act as the face of Carwow stock sourcing to your portfolio of dealer partners.

You’ll play a fundamental role in driving platform engagement, dealer growth and adoption of our additional products and services. Success in this role will come from a mix of commercial instinct, resilience and the ability to build meaningful relationships that deliver measurable results. This is primarily a phone-based role, but we encourage face-to-face meetings with high-value and high-potential partners.

Responsibilities

• Drive growth and engagement within your dealer portfolio by building strong, trust-based relationships and demonstrating clear platform value

• Own your performance - manage your portfolio, prioritising activity effectively to ensure every interaction moves the needle commercially, included and not limited to growing share of wallet of our platform, revenue from your portfolio dealers, active bidders in your remit and the usage of ancillary services eg. transport service

• Develop deep product knowledge of how our platform and services fit in the modern vehicle acquisition landscape, becoming a trusted advisor to your dealer partners

• Engage consistently and effectively with partners via phone. Strong communication and driving high levels of call time are key drivers of success. Some travel to dealerships may be required to deepen relationships

• Upsell with impact, confidently positioning our additional products, potential upcoming propositions and services, tailoring the conversation to each dealer’s goals

• Handle objections expertly, identifying challenges early and finding creative solutions that prevent churn and build long term loyalty amongst your dealers

• Onboard, train and performance manage dealer partners to ensure ongoing engagement and results

• Analyse performance data to identify opportunities for growth and turn insights into clear, actionable next steps

• Collaborate cross-functionally, acting as the voice of your dealers within Carwow and ensuring their feedback shapes future improvements
  

Requirements

• Strong communicator - clear, confident and credible on the phone; you can influence and build rapport quickly

• Commercially motivated - goal-driven with a passion for achieving and exceeding targets; motivated by personal and business success

• Organised and adaptable - comfortable managing a high workload and conflicting priorities while maintaining focus on results

• Persistent and resilient - you thrive under pressure and see setbacks as opportunities to learn and improve

• Consultative and creative problem solver - you don’t just identify challenges; you propose smart, data driven solutions

• Collaborative mindset - you work well with colleagues across functions and translate complex information into dealer friendly language

• Analytical thinker - confident using Excel/Sheets to interpret data, spot trends and define actions

• Curious and self-aware - eager to learn, open to feedback, and genuinely interested in understanding how you can add more value

• Knowledge of the automotive industry or online marketplaces is a plus, but not essential - mindset, behaviour and execution matter more

• Prepared and proactive - you take time to research, plan and come to every conversation ready to make an impact

Why Carwow

You’ll be joining a team that sets high standards and rewards performance. We’re proud of our results-driven culture, where curiosity, intelligence and resilience are recognised and celebrated. If you thrive in a fast-moving environment, love solving problems and take pride in delivering measurable impact, you’ll fit right in.

INTERVIEW PROCESS

• Introductory call with the Talent Partner

• Skills-based interview with the Team Manager and another manager within our commercial team

• Interview and role-based task with the Team Manager and a Head Of Department or Director

• People team values based interview

WHAT’S IN IT FOR YOU

• 💸 Competitive comp package

• 🌴 28 days' holiday increasing to 35 with length of service, plus extras for house moves, weddings and more!

• 📈 Employee-friendly share options

• 💰 Pension scheme via Royal London - up to 5% company contribution

• ❤️‍🩹 Vitality private healthcare insurance

• 💵 Life Assurance - 4x annual salary

• 💚 Monthly coaching sessions with Spill - our mental wellbeing partner

• 👪 Inclusive parental, partner and shared parental leave including up to 20 weeks' full pay maternity and shared parental leave, and 8 weeks' full partner pay, as well as fertility treatment and pregnancy loss policies

• 🧒🏽 Bubble childcare support and discounted nanny fees for little ones

• 🏖️ 'Work from abroad for a month' annual scheme

• 🧠 Generous learning and development budget

• 🖥️ £500/€550 home office budget

Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.