Lead People Business Partner

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU’LL DO

The People Relations team aligns Braze’s business objectives with our most valuable asset, our people. Day to day, we work collaboratively with leaders to help them meet their goals with a focus on their employees and to cultivate a comprehensive employee experience in which every employee is included, challenged, developed, recognized, and rewarded. We’re strategic partners to the business and ensure employees are supported throughout their journey with Braze!

The Lead People Business Partner, Revenue (AMER) is responsible for providing strategic support to Global Revenue organization, serving as the primary HR point of contact and thought partner at the executive level. In this role, you will support revenue leaders as well as coordinate and align the work of People Business Partners supporting the Revenue org in AMER, ensuring consistent, high-quality HR support across the region while also connecting and collaborating with PBP counterparts globally to drive cohesive people strategies across the full Revenue organization. This is not a direct people management role, but you will provide meaningful oversight, guidance, and coordination across the team. This is an exciting opportunity based in either our New York City or Chicago office, with some hybrid flexibility. The Lead People Business Partner will have a significant impact on the company as we continue to grow and scale our global go-to-market motion!

Specifically, you will:

• Serve as the primary strategic HR partner to the most senior Revenue leaders in AMER providing both strategic counsel and hands-on support across the full employee lifecycle
• Coordinate and align the work of AMER People Business Partners supporting the Revenue org - providing day-to-day guidance, ensuring priority alignment, and elevating consistency of HR support across the region, without serving as a direct people manager
• Partner with global Revenue PBP counterparts in EMEA & APAC to align on people strategies, share insights across regions, and ensure a cohesive, connected approach to HR support across the full global Revenue organization
• Lead talent planning for the Revenue organization, including top talent identification, succession planning, leadership development, and workforce planning, in close partnership with senior leaders
• Proactively advise senior leaders on organizational design, team structure, and people strategy as the Revenue org scales and evolves its go-to-market model
• Drive complex, cross-functional HR initiatives tied to Revenue org priorities, including headcount planning, organizational effectiveness, and change management
• Be both an advocate for employees and a champion for the business, balancing the needs of a high-performing, fast-moving Revenue organization with a strong employee experience
• Advise and coach employees at all levels using a consultative approach, helping them strengthen working relationships, navigate challenges, and grow their careers at Braze
• Serve as a connector and amplifier for the broader People team, ensuring Revenue org insights and needs are well-represented in company-wide programs and initiatives

WHO YOU ARE

You're a seasoned HR business partner with deep experience supporting Revenue and go-to-market organizations, and you thrive operating at the intersection of executive partnership, regional coordination, and global collaboration. You're ready to make this role your own!

Specifically, you have:

• 10+ years of full-time HR business partner experience in the SaaS technology industry, with experience supporting Revenue, Sales, or go-to-market organizations at scale
• An ironclad understanding of human resources best practices, employment law and employee relations
• Impeccable judgment and ability to navigate ambiguity as situations require
• Outstanding verbal and written communication, and cross-functional collaboration skills
• Proven ability to build trust and credibility with senior leaders and influence without formal authority
• A strategic and influencing mindset, with comfort operating in a matrixed, cross-regional structure
• Superb organizational skills, attention to detail and accuracy
• Experience coordinating or providing informal oversight of a team of HR partner, guiding work, ensuring quality, and aligning priorities without direct management authority
• A self-motivating, collaborative leadership style that earns trust across both peers and senior stakeholders
• Robust multitasking skills and comfort wearing many hats at once
• Comfort working across time zones and geographies, with experience navigating global HR dynamics and regional nuances within a Revenue or GTM context
• Ability to work with stakeholders at all levels of the organization by tailoring your approach to achieve partnership and the best possible outcome

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $107,000 and $160,000/year, with an expected On Target Earnings (OTE) between $123,000 and $184,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience - regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.

OUR AI-POWERED BRAZE RECRUITMENT PROCESS

At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most - the person behind each application - we use AI-assisted tools at certain stages of our recruitment process.

This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.

Depending on where you are located, you may have the right to request further information about how AI is used in our recruitment process, to opt out of AI-assisted review, to request a manual review of any decision made or to contest a decision.

Please contact us at talentdata.privacy@braze.com for any requests or questions. To find out more about our hiring process, check out this page.

Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)

Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review. Please submit any such request to our Talent Acquisition team at talentdata.privacy@braze.com promptly after applying. A summary of the most recent bias audit results for such tool is available here.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.