- Location
- London, England, United Kingdom
- Workplace
- Hybrid
- Employment
- Full time
- Level
- Mid level
- Posted
- 7 weeks ago
About this role
What we're looking for
We’re hiring a Product Owner - KYC to work directly with our founders and build our customer verification product function from the ground up. You’ll lead a cross-functional product team focused on customer onboarding, identity verification, and ongoing due diligence, delivering measurable impact through smart, data-driven analyses.
You’ll thrive in this role if you love solving complex problems, can translate regulatory and operational needs into product solutions, and enjoy working at the intersection of product, compliance, operations, and engineering.
What you'll be doing
Own the product vision and roadmap for customer onboarding, identity verification, and ongoing due diligence.
Lead a team of engineers and other cross-functional partners to design, deliver, and refine verification journeys, decisioning rules, and KYC systems.
Define and track KPIs like verification completion rate, onboarding conversion, manual review rate, and time-to-verification.
Turn regulatory requirements, customer risk profiles, and operational needs into clear product specifications.
Continuously improve our KYC capabilities based on customer feedback, operational insights, and evolving regulatory requirements.
What you'll need
Proven product experience in fintech, payments, or KYC / customer identity verification.
Strong track record delivering data-driven products with engineering and analytics teams.
Strong SQL or Python skills, with hands-on experience using data to analyse performance, identify problems, and inform product decisions.
Analytical mindset; comfortable interpreting onboarding, verification, and operational performance metrics.
Ability to balance regulatory requirements and risk management with a great customer experience.
Comfortable working directly with founders in a fast-paced startup.
Nice-to-haves
Experience in Latin American markets.
Spanish or Portuguese language skills.
Experience scaling a KYC product from 0 to hundreds of thousands or millions of customers.
Previous experience in software engineering, data analytics, or another technical role.
Benefits
Competitive salary and benefits
Stock options, so you own part of what you build
Discretionary performance bonus
The latest tools and technology
A world-class team that will challenge and grow your skills
The opportunity to help build the best fintech app in Latin America
Office Policy: 3-4 days a week in-office
As published by ARQ. Applications are handled on their site.
Skills this posting mentions
About ARQ
ARQ opens the world's strongest assets and markets to travelers, investors, and professionals in the Americas - so they can grow their money wherever they are.
All 39 openings at ARQOne click, then it is written
Apply to ARQ with a resume written for this role.
Queue Technical Product Owner - KYC and I read the posting, rewrite your resume against it, draft the cover letter, and score the fit. Then you press send, or press one button and I fill in ARQ’s form for you.
01Drop your resume
A PDF or a LinkedIn URL. About a minute, once.
02I rank the openings
Every weekday morning, the live catalog scored against your history. Up to 20 worth your time, not two hundred links.
03Each one is written up
Resume rewritten for the posting, a cover letter, a fit score. Press send, or let me fill in the form.
- 25 sent a week, free
- No card
- Nothing sent until you say so
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Paste your career in once. Every application after that is written for you.
Drop a resume or a LinkedIn URL. I rank the live openings against it, rewrite the resume and write a cover letter for the best of them, and fill in the employer's form when you press the button. You read, you decide what goes out.
01Drop your resume
A PDF or a LinkedIn URL. About a minute, once.
02I rank the openings
Every weekday morning, the live catalog scored against your history. Up to 20 worth your time, not two hundred links.
03Each one is written up
Resume rewritten for the posting, a cover letter, a fit score. Press send, or let me fill in the form.
- New matches ranked and written before you are up.
- Every bullet stays inside what your history supports. Nothing invented.
- Queued, submitted, interviewing, offer: one screen, not a spreadsheet.
500 free credits on sign-up. No card. Nothing is sent until you say so.
Listed from the job board ARQ publishes. Refolk is not the employer and does not handle their hiring. Applications go to ARQ directly.