Senior IT Support Analyst

About Air Space Intelligence

ASI's mission-critical technology powers decision-making across aviation, defense, energy, and other critical infrastructure domains. Backed by top-tier investors including Andreessen Horowitz, Spark Capital, and Renegade Partners, ASI delivers operational decision superiority - compressing days of analysis into seconds of action. ASI is leading the way and pushing the boundaries of what’s possible.

What You Will Do:

As we grow our Boston headquarters into a modern workspace, we're hiring a Senior IT Support Analyst to be the hands-on technical backbone of the office. You'll own the end-to-end IT experience for our team - from advanced endpoint troubleshooting to the physical network and conferencing infrastructure that keeps the building running. Operating in a fast-paced startup environment, you'll be the senior on-site point of contact: resolving complex issues, owning onboarding and offboarding, partnering with vendors on our new-office build-out, and ensuring every endpoint and conference room meets the compliance bar required of a CUI environment. Your work will directly enable the engineers and operators building tools that improve the safety of our airspace. Responsibilities include:

• Serve as the senior on-site point for complex hardware, software, OS, and connectivity issues across the Boston office.

• Troubleshoot and resolve endpoint issues across macOS and Windows, working through our MDM to diagnose configuration and policy problems.

• Own employee onboarding and offboarding - device provisioning, account setup, access, asset recovery, and inventory.

• Manage and troubleshoot on-site network infrastructure: network closets, racks, cable patching, and a multi-AP wireless environment, in partnership with our networking vendor.

• Stand up, configure, and maintain VTC/conference-room equipment across ~21 conference rooms and phone booths (Zoom Rooms / Teams Rooms), ensuring meeting-ready reliability.

• Support corporate VPN connectivity and mobile devices (iOS and Android).

• Partner with vendors on the Boston office build-out, ensuring all equipment is CUI/TAA compliant.

• Enforce and support endpoint compliance controls (disk encryption, EDR, MDM-enforced baselines) consistent with our CUI environment.

• Document procedures and build self-service resources to reduce friction and improve the team's IT experience.

What We Value:

• 5+ years of hands-on IT support experience, with a track record of acting as a senior escalation point as well as a first responder.

• Advanced macOS troubleshooting, plus strong Windows troubleshooting; comfortable supporting a mixed-OS fleet.

• Experience troubleshooting endpoints through an MDM (Intune, Jamf, or Kandji all acceptable) - you don't need to administer the MDM, but you should be able to diagnose and resolve issues through it.

• Corporate VPN support experience (experience with Jamf Security Cloud or Zscaler a plus)

• Basic network topology understanding with real hands-on experience: network closets, IT/network racks, and cable patching.

• Experience operating in a multi-AP wireless environment.

• VTC (video teleconferencing) equipment management and troubleshooting - Zoom Rooms and/or Teams Rooms.

• Mobile device support across iOS and Android.

• Compliance awareness in a CUI/TAA environment; willingness to work within NIST 800-171 / CMMC-style controls.

• A bias for action in an ambiguous, fast-scaling environment - previous startup experience strongly preferred.

• Strong communication and a service-oriented mindset; ability to mentor and level up junior support staff.

• Nice to have: scripting for automation (bash/PowerShell/Python), certifications such as CompTIA A+/Network+/Security+, Apple ACMT, or Jamf, experience with iPaaS tools such as Power Automate, Zapier, N8N, experience administering Business SaaS applications such as Slack, Zoom, Linear, Notion, etc