Customer Service Representative - French-Speaking
Trainline · Edinburgh
About this role
About us We are champions of rail, inspired to build a greener, more sustainable https://www.thetrainline.com/terms/sustainability-faqs future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. Great journeys start with Trainline 🚄 Now Europe’s number 1 downloaded rail app, with over 135 million monthly visits and £6.3 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be. Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey. Customer Service Representative - French-Speaking Location: Edinburgh, UK Contract Type: Permanent, Full time Language Requirement: Fluent/Native French Start Date: 17th August 2026 As a Customer Service Representative, you’ll be the friendly voice of Trainline, helping our customers by phone with anything from journey planning to resolving tricky travel questions. You’ll be part of a supportive, fast-moving team that puts people first, making sure every enquiry ends with a confident, happy customer. What you’ll be doing: - Taking ownership of customer enquiries - listening, solving and following through to resolution. - Logging and updating cases using our systems (you’ll be juggling a few tools at once). - Sharing your knowledge of our website, mobile app and services to help customers get the most out of Trainline. - Spotting opportunities to provide extra help or advice, even when it goes beyond the initial question. - Handling payments and sensitive info with care and professionalism. - Writing clea
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