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CRM Operations Executive

Trainline · London

RemoteOperationsCommercialGrowthPosted 4 weeks ago
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About this role

About us We are champions of rail, inspired to build a greener, more sustainable https://www.thetrainline.com/terms/sustainability-faqs future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. Great journeys start with Trainline 🚄 Now Europe’s number 1 downloaded rail app, with over 135 million monthly visits and £6.3 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be. Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey. Introducing the Trainline CRM Team 👋 The CRM team plays an important role in helping customers get the most from Trainline through timely, relevant and engaging communications across email, push and in-app channels. As our CRM Operations Executive, you’ll help bring customer journeys to life by combining technical CRM expertise, data-driven thinking and a strong focus on customer experience. In this role, you’ll work closely with CRM Campaigns, CRM Data, Data Science, Engineering and other partners across the business to deliver high-quality, personalised engagement programmes. You’ll support the build, deployment and optimisation of campaigns in Braze, helping ensure our communications are accurate, measurable and aligned to business goals. In this role as the CRM Operations Executive, you will...🚄 - Build and deliver complex, high-volume and dynamic CRM campaigns across email, push and in-app channels, using Braze to create personalised customer experiences. - Work closely with CRM Tech and CRM Campa

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