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Customer Success Operations Manager

Thumbtack · Remote, Philippines

$10k - $30k/yrRemoteManagerSalesSuccessSuccessPosted 3 weeks ago
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About this role

THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES. Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. ABOUT THE CUSTOMER SUCCESS TEAM The Customer Success team is responsible for driving measurable business growth by helping customers realize value throughout their lifecycle. Through proactive engagement, personalized guidance, and timely intervention, the team influences key business outcomes, including customer acquisition, revenue growth, retention, and reactivation. The organization is built on operational excellence, accountability, and a culture of continuous learning, where coaching, experimentation, and performance optimization are central to how we work and scale. ABOUT THE ROLE As a Sr. Manager of Customer Success, you will serve as the operational backbone of the Success team, sitting between senior leadership and our frontline Success Managers. This is a hands-on execution role: you will be on the floor, listening to calls, in the data, and in the weeds alongside your managers every day. You will own the day-to-day operational rhythm of your leadership team, ensuring frontline managers have the coaching, clarity, and tools they need to hit revenue targets and develop their agents. You will also serve as the primary owner of manager performance, including direction in process improvement initiatives, and execution of strategy with cross-functional teams. This role is ideal for someone who thrives in fast-paced, metrics-driven environments, leads with accountability, has a genuine passion

Excerpt from the posting Thumbtack published. Read the full description on their site before applying.

Skills this posting mentions

Process ImprovementAnalyticsArtificial Intelligence

About Thumbtack

Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. Please be advised: Thumbtack's Recruiting team will only communicate with active candidates from Thumbtack LinkedIn verified accounts and name@thumbtack.com email addresses.

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Listed from the job board Thumbtack publishes. Refolk is not the employer and does not handle their hiring. Applications go to Thumbtack directly.