Services Delivery Manager
Snowflake · NO-Oslo-MSO
About this role
At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset - who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. As a Services Delivery Manager within EMEA, you are engaged at the account level in providing visibility, service reviews and reporting through all phases of the implementation lifecycle. You will work hand-in-hand with senior stakeholders on opportunities to improve our service and delivery. You will work across customer organizations and multiple Snowflake teams to ensure customers’ applications are well designed and scale to the needs of their business. Success is defined by the SDMs ability to develop a quality service strategy per customer, capture and report on key metrics, identify upsell opportunities and quickly become the client’s trusted advisor. AS A SERVICE DELIVERY MANAGER AT SNOWFLAKE, YOU WILL: - Own, manage and communicate the operational relationship with assigned clients - Manage key client projects by communicating effectively with project team members, management and project stakeholders on status, issues, risks, and project goals and objectives - Lead internal and client meetings with thorough documentation and rigorous follow-up - Manage client and project documentation, communications, meetings and required meeting follow-ups - Track metrics around infrastructure performance and service requests - Continually seek to improve - Prepare and present ser
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