Senior Cloud Support Engineer - Security
Snowflake · US-GA-Atlanta
About this role
At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset - who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake seeks a Senior Cloud Support Engineers who combine technical expertise, customer empathy, and an AI-first mindset. You'll leverage and refine AI tools to accelerate troubleshooting, improve knowledge bases, and reduce time to resolution - safely and responsibly. Experience in 24x7 technical support, escalation handling, on-call rotations, and incident management is ideal. Key Responsibilities: As a Senior Cloud Support Engineer - Security, you manage customer cases and are accountable for accelerating their time-to-resolution, ensuring platform stability, and driving a world-class support experience. Operating as a full-stack technical support resource, this role blends deep hands-on troubleshooting with the customer empathy and communication skills of a trusted advisor. Customer Value and Incident Ownership - Own the Customer Experience: Manage customer issues from initial triage through resolution and follow-up, ensuring clear communication and timely updates. - Deliver Support Value with AI: Leverage AI assistants and diagnostics to accelerate triage and root-cause analysis while maintaining accuracy and safety standards. - Outcome-Based Support: Focus on business impact, ensuring resolutions fix issues, reduce recurrence, and improve reliability. - Customer Em
Excerpt from the posting Snowflake published. Read the full description on their site before applying.
Apply to this role, tailored
Queue Senior Cloud Support Engineer - Security at Snowflake and I will read the posting, rewrite your resume against it, draft the cover letter, and score the fit before you send anything.
Applications finish as drafts. Nothing is sent until you read it and press send. New accounts start with 500 free credits.
More roles at Snowflake
See all- Today
- Today
- Today
- Today
- Today
- Today
Similar roles elsewhere
See more- 3 months ago
Listed from the job board Snowflake publishes. Refolk is not the employer and does not handle their hiring. Applications go to Snowflake directly.