Manager, Commercial Customer Activation
Ramp · New York, NY (HQ)
About this role
ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year - far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE TEAM AND ROLE We’re hiring a strategic, data‑driven leader to help scale Ramp’s Commercial CSM organization. The Commercial CSM team owns post‑sale onboarding, activation, and adoption for Ramp's Commercial segment: companies with 0 - 150 employees with meaningful card program potential. This role will lead a high‑volume, activation‑focused team that helps customers move from closed‑won to fully activated across Card, Bill Pay, Treasury, Travel, and Procurement while delivering an excellent client experience. WHAT YOU'LL DO - Own and evolve the Commercial CSM activation strategy, helping the team drive customers from closed‑won to successful launch and early adoption. - Use data to diagnose activation bottlenecks, spend gaps, product adoption stalls, and customer risk across a high‑volume Commercial book. - Build dashboards, run metric reviews, and turn insights into coaching, prioritization, and operating changes for the team. - Develop tiering and prioritization frameworks that determine which accounts receive 1:1 CSM engagement, lighter
Excerpt from the posting Ramp published. Read the full description on their site before applying.
Skills this posting mentions
About Ramp
Ramp is an all-in-one financial operations platform designed to save businesses time and money. Combining corporate cards, expense management, bill payments, accounting automation, procurement, travel, treasury, and more, Ramp empowers finance teams to do their best work. More than 70,000 companies, from family-owned farms to space startups, have saved $10B and 27.5M hours with Ramp since its founding in 2019. Investors include Founders Fund, Thrive Capital, Khosla Ventures, Sequoia, Greylock, Stripe, Goldman Sachs, Coatue, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies - Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One - as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. Ramp has been named to Fast Company's Most Innovative Companies list and LinkedIn's Top U.S. Startups for over 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine's 100 Most Influential Companies. Visit our website for a full list of US state licenses & disclosures: https://ramp.com/legal/state-disclosures
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