Head of Customer Support & Enablement
Preply · Barcelona
About this role
WE POWER PEOPLE’S PROGRESS. At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact. We’ve just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning. Today, 100,000+ tutors teach 90+ languages to learners in 180 countries - and we’re only getting started. As a category-defining company, we’re shaping what the future of learning looks like at global scale. Every Preply lesson sparks change, fuels ambition, and drives progress that matters. Joining Preply means helping define the future of education at global scale, and building something that truly matters for millions of people, every day. MEET THE TEAM! The Customer Support & Enablement team is at the heart of Preply's Customer Care organisation, responsible for delivering exceptional support at global scale. As Preply grows rapidly, this function is evolving to match that ambition, scaling how we deliver support through the right mix of internal teams, external partners, and AI-powered tooling across every layer of the operation. As Head of Human Support & Enablement, you will own the human side of support end-to-end, reporting directly to the Director of Customer Care. You will lead and scale our global vendor partnerships, grow and develop our operational leadership, build a high-value customer engagement layer from our most experienced agents, and drive AI integration coherently across Operations, QA, Training, and Workforce Management. This is a high-ownership role at a pivotal moment in Preply's growth - with real scope to shape how world-class customer support operates in an AI-first company. What you'll be doing: - Grow and lead a high-performing global support team across multiple regions and time zones, fosterin
Excerpt from the posting Preply published. Read the full description on their site before applying.
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